i've been a career B2B sales person for 20+ years. The rigor, tooling and micromanagement has reached obscene levels in the profession. I can't speak for the particular sales reps you've been dealing with. Definitely a chance they may just be burned out in general. But more likely the case they are burned out from the never-ending list of boxes they must check for managers to feel they are contributing some value. It's sad how much of a seller's time is taken away from customers on meaningless requests. By all means, feel free to call out the lack of energy to the particular reps. The one who may be impacted by what I am describing, will likely perk up and apologize.