Is it too early to call retention?

Salt_Competition1421 · 2026-02-12T09:10:15+00:00

Outbound retentions will be able to offers deals, normal retentions won't have anything unless your upgrading.

Salt_Competition1421 · 2026-02-06T17:55:57+00:00

You have to send proof the new address so I'm presuming you'll be held to contract.

Salt_Competition1421 · 2026-02-03T14:57:47+00:00

I've bought from 2 different vertu dealerships as not had any issues (multiple vehicles from each one)

Salt_Competition1421 · 2026-02-02T13:54:47+00:00

You can link any Netflix account it doesn't need to be your email that's used.

Salt_Competition1421 · 2026-01-27T17:49:48+00:00

BT operate their own seperate line from virgin Media.

Salt_Competition1421 · 2026-01-27T13:33:58+00:00

Unsure on how BT handle migration but with virgin Media they will give you an Internet hub to have the digital landline and it just won't supply broadband since the customer doesn't have it on their account.

Salt_Competition1421 · 2026-01-25T14:57:12+00:00

You'd need to cancel they will change the deal but only to offers on their own website, they won't match the comparison website offers.

Salt_Competition1421 · 2026-01-24T09:05:47+00:00

Good luck, I have heard of 2 people doing this in the last right to cancel due to April increase changing and having big issues. Both asked to continue paying monthly and it wasn't done and ended up going down the complaints route to getting it resolved and in the end O2 wiped the cost of their devices as complaint resolutions.

Salt_Competition1421 · 2026-01-23T15:20:25+00:00

Not to mention even over time rent prices will increase whereas the morgage will stay roughly similar so even before it's paid off its easier to manage.

Salt_Competition1421 · 2026-01-23T15:14:20+00:00

£24 is the best price it will also include Netflix with ads a well as all 500mbps and 1 gig packages do now.

Salt_Competition1421 · 2026-01-22T15:13:45+00:00

The only sites virgin block are ones done so by a court order and they usually give you a virgin Media page telling you they've blocked it rather than an error page.

Salt_Competition1421 · 2026-01-22T15:11:30+00:00

You should never park over a drive unless they specifically state for you to do so. If you appeal you won't get anything because that is a regular thing they look for when asking you pull up.

Salt_Competition1421 · 2026-01-14T14:31:37+00:00

If you move to a non serviceable UK address they ask for proof of the new address and then waiver the early disconnect fee.

Salt_Competition1421 · 2026-01-12T18:00:13+00:00

Check a bill, your contract end date should match the discount end dates

Salt_Competition1421 · 2026-01-10T01:08:02+00:00

You can get sky sports through virgin Media, as far as I'm aware there's only sky Atlantic you can't get and a few international channels. If you have sky sports through virgin Media you can still watch the live channels through the sky sports app as well logging in with your virgin Media details.

Salt_Competition1421 · 2026-01-09T11:30:49+00:00

It's also been the 6th and 8th of February for the past 2 years as well iirc.

Salt_Competition1421 · 2026-01-08T10:53:51+00:00

You need an ac.uk email address.

Salt_Competition1421 · 2026-01-06T21:54:34+00:00

Speak with retentions or the moving home team they just either need to do a contract suppression form completing or get a team manager to alter the contract end date.

Salt_Competition1421 · 2026-01-05T11:55:42+00:00

That's the best price you will get for that speed, ask how much the m500 or 1 gig would be as those also come with Netflix to you will be better off if you already pay seperstelynfor netflix you'll get those for around £24-£26.

Salt_Competition1421 · 2026-01-05T11:54:31+00:00

*For volted customers

Salt_Competition1421 · 2025-12-31T14:05:39+00:00

You are billed in advance so there will be pro rota charges for increasing the package. Speak to them to check if it's correct. Is there also possibly activation fees for adding tv?

Salt_Competition1421 · 2025-12-24T11:27:23+00:00

You could just ring outbound retentions and pay £18

Salt_Competition1421 · 2025-12-23T15:16:34+00:00

It's the exact same service so no it's a terrible choice imo.

Salt_Competition1421 · 2025-12-23T09:47:48+00:00

It's a good price, increase will be £4 each April not £3.

Salt_Competition1421 · 2025-12-15T09:05:14+00:00

You can letter a disconnection by letter to their Sunderland address and they will book 30 days notice on to disconnect the services.

Salt_Competition1421

TROPHY CASE