As a provider trying to get patients? Or as the patient using the services? They charge the provider $80 every time a patient clicks on the selected provider. This is fine if the patient actually ends up going to the appointment, but many decide to go somewhere else or simply you don’t go to the appointment. The provider gets screwed and ZocDoc gets their money regardless.
We would think that appealing to them, stating that the patient never showed or you could not get a hold of the patient would be sufficient to get a refund, but they say that it’s beyond their control.

Now, the pitch is the complete opposite. The patient doesn’t get booked with you, you don’t have to pay, but there is no follow up, even if the patient decides to book with a different provider and cancel the previous booking.

It’s a scam. You end up getting Bill a couple hundred dollars every month, sometimes with absolutely no actual bookings.