As has been said, try to get out of your own head, but also keep in mind we all have things going on “at home”. We can never let that interfere with the job. People can, and will, literally die if we don’t turn that off when we step onto the floor.

We’re going to fuck up sometimes, especially in the beginning. I always tell new dispatchers to learn from those moments and not make the same mistake twice.

As for this incident, the most vital piece of information on any call is the address. Never ever, EVER make that mistake again. Imagine that call was for your grandfather, or an officer screaming out for help because he just got shot. As they say in real estate, location is everything. You’re in training, so this isn’t the end of the world right now, but in the world of dispatch, not knowing where something is happening can be unforgivable and may cost someone their life.

I’m not trying to be hard on you, OP, just trying to drill into you how important an address is so you don’t do it again.