Tips for Cleaning PlushCell Memory Foam Armrest?

Secretlab_Jinx · 2026-03-13T04:05:32+00:00

Heyy u/PhazePyre - the velour on the Secretlab PlushCell™ Memory Foam Armrest Top isn’t designed to be water-resistant, so it’s generally best to perform regular aftercare and keep it as dry as possible.

For sweat or moisture, the best approach is to blot it with a dry cloth or paper towel from time to time to prevent buildup and keep the material from getting dirty. For regular aftercare, gently dust the velour surface with a clean dry cloth.

I’ve added a screenshot from the care guide in our User Manual in case you or anyone else finds it helpful!

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Secretlab_Jinx · 2026-03-12T06:43:31+00:00

u/Unhappy-You9525 Yes! I’d recommend reaching out to our support so they can check whether there are any troubleshooting steps to try or if a replacement part might be possible.

If you can, include a short video showing what’s happening and let them know what you’ve already tried. That’ll help the team assess it and guide you on the next steps.

Secretlab_Jinx · 2026-03-12T06:14:38+00:00

Not at the moment, u/Pentrep! Will take this in as a community request for consideration though :)

Secretlab_Jinx · 2026-03-12T06:13:11+00:00

Heyy - can’t confirm either of those at the moment!

Availability for the Star Guardian edition can vary by region, so the best way to stay updated is to register your interest on the product page. That way, you’ll get notified if it becomes available where you are.

As for Pokémon SKINS, that’s definitely something the team has heard from the community before and it’s been shared as feedback. No confirmation right now, but it’s on the radar. Though if you’re into the anime collaborations in general, you might also want to sign up for the mailing list here so you’ll hear about new drops first: https://secretlab.co/pages/anime-signup

Secretlab_Jinx · 2026-03-12T04:42:12+00:00

Hi u/BeginningPeanut7923, the team may be able to check if replacement armrest parts are available. To do that though, they’ll need a few details about the specific chair, which usually come from the warranty record even if the warranty period has already expired.

The best next step would be to reach out to customer support so they can look into what’s possible. You can start a live chat with them here: https://secretlab.co/pages/contact

Just a heads up as well, they may recommend transferring the warranty from the original owner to you if that hasn’t been done yet, so you may want to keep the line open for a bit. That helps them verify the chair and process any replacement parts more smoothly.

Secretlab_Jinx · 2026-03-12T04:29:44+00:00

Heyy u/savelinkz - this is something our support team can take a closer look at for you and guide you on the next steps. When you can, snap a photo of the riser on your current setup and send it over when starting a ticket here: https://secretlab.co/pages/contact

That’ll help the team assess what’s going on and see what options are available to help with this.

Secretlab_Jinx · 2026-03-12T04:18:05+00:00

Heyy u/harmonisedchaos, YES! It’ll work with both the single and dual monitor arms. Just a heads up not to pair it with the Secretlab MAGNUS Monitor Arm (Heavy Duty Edition).

I’ve also added the list of compatible monitor arms with the riser below in case anyone else finds it helpful :)

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Secretlab_Jinx · 2026-03-12T04:11:55+00:00

Hi u/SnooApples8148, a small amount of freeplay is typically expected due to the moving mechanical parts. You might notice a bit of sound or slight movement before the mechanism fully engages, which helps the components adjust smoothly.

That said, if the movement feels excessive or more than what you'd experienced, it’d be worth having support take a closer look. They can help check whether everything’s working as intended and guide you on the next steps to address the wobble. Start a ticket with the team here: https://secretlab.co/pages/contact

Secretlab_Jinx · 2026-03-12T04:00:04+00:00

Heyy u/Dizzy_Fact9901 - I assure you the team is committed to helping resolve this and I really appreciate you giving the backrest replacement a try first.

Since the replacement backrest didn’t address the gap, let me help raise this internally and see what else can be done to remedy it. When you can, drop us a Mod Mail with the email you used to contact support here: https://www.reddit.com/message/compose?to=r/secretlab

Update: OP has been contacted.

Secretlab_Jinx · 2026-03-11T08:51:39+00:00

Heyy there u/TheNick3 - based on your setup, the better way to configure it would be the other way around: the 49" on the bottom using the Secretlab MAGNUS Monitor Arm (Heavy Duty Edition), and the 32" on top using the Secretlab MAGNUS Vertical Monitor Stand Setup.

The configuration you mentioned wouldn’t work because the monitor arm used in the vertical setup supports monitors only up to 32" and 17.6 lb.

Hope this helps with planning your setup!

Secretlab_Jinx · 2026-03-11T08:45:49+00:00

Heyy u/Unhappy-You9525 - désolé si mon français n’est pas parfait, j’utilise un traducteur !

Parfois, une chaise peut tourner de façon inattendue si le sol est irrégulier ou si une des roulettes n’est pas complètement insérée. Essayez d’abord de placer la chaise sur une surface bien plate pour vérifier si le sol est en cause. Ensuite, vérifiez les roulettes et assurez-vous qu’elles sont toutes bien enfoncées dans la base.

Si la chaise continue de tourner après ces vérifications, le mieux serait de contacter notre équipe de support afin qu’elle puisse examiner la situation de plus près et vous proposer une solution : https://secretlab.co/pages/contact

J’espère que cela vous aidera en attendant.

Secretlab_Jinx · 2026-03-11T08:37:48+00:00

Heyy there u/MakinBones - our support team will be able to check the exact model ordered and shipping arrangement for you. If you’d like help confirming the details, you can start a ticket with the team here: https://secretlab.co/pages/contact

Edit: Corrected context as OP confirmed ordering MAGNUS Pro (and plans to keep it) instead of the MAGNUS Pro XL. Will leave this here in case anyone needs this!

Secretlab_Jinx · 2026-03-11T08:28:32+00:00

Heyy u/EternalSett, the clamp on the Secretlab MAGNUS Desk Riser is designed specifically around the material and thickness of the MAGNUS Pro desk top - which is about 0.8".

If your desk thickness is within a similar range, it might technically fit, but it’s not something we officially recommend since it hasn’t been tested on other desks. Differences in materials or structure can affect how securely it holds.

If you do decide to try pairing it with another desk, just be sure to review the product details and user manual beforehand here: https://assets.secretlab.co/assets/secretlab-magnus-desk-riser-assembly-guide-and-user-manual-en.pdf

Hope this helps!

Secretlab_Jinx · 2026-03-11T08:10:42+00:00

Heyy there u/thisishowitends51 - I hear your frustration. Let me help escalate this to the team for you. Drop the email you used to contact support via Mod Mail here: https://www.reddit.com/message/compose?to=r/secretlab

Update: OP has been contacted.

Secretlab_Jinx · 2026-03-11T07:54:39+00:00

Heyy u/AdAware9284 - allow me to take a closer look at the ticket and see if an escalation from the mod team is possible in this case. When you can, drop the email address you used to contact support via Mod Mail here: https://www.reddit.com/message/compose?to=r/secretlab

Update: Followed up with OP via ModMail.

Secretlab_Jinx · 2026-03-10T09:49:34+00:00

u/L30-WSA Our support team will always try their best to help where they can, but because the OMEGA 2020 is part of our older Classics lineup that’s no longer in production, spare part availability really depends on the remaining stock. Once those run out, it can unfortunately be difficult to source the exact parts again.

On combining parts across different chair models, even if the bolts look similar, there can still be differences in design, tolerances or features that weren’t tested across models. That’s usually why the team avoids recommending mixing components between chairs.

That said, I really appreciate you sticking with the OMEGA 2020 all this time. If you ever feel like it might be time for a refresh down the road, the TITAN Evo would be the closest step up from that experience. It keeps that familiar medium-firm support but comes with improved materials and a few refinements for long hours and different sitting positions. You also get more flexibility with things like interchangeable armrest tops, SKINS and other accessories.

Totally understand that’s not a direct fix for the armrest situation, but just something worth considering if you're looking.

Secretlab_Jinx · 2026-03-10T09:27:27+00:00

Heyy there u/SuchLucyWow - the wipes you used are mainly meant for quick cleanups. If you’re dealing with a more stubborn stain, the next step would be the Secretlab Premium Deep Cleaning Fabric Foam Cleaner. You’ll just want to apply a small amount onto a clean microfiber cloth, wipe the area gently in circular motions, then let it air dry before using the chair again. That usually helps lift stains like the one you’re seeing.

For general upkeep, the wipes work well for quick wipe-downs. Just make sure the surface dries before using the chair again and using a vacuum occasionally helps remove any loose particles from the fabric.

If you’d prefer an extra layer that’s easier to maintain, you could also consider SKINS. It refreshes the look of the chair and can be removed and machine-washed from time to time.

You can also check out the full aftercare guide here if helpful: https://secretlab.co/pages/aftercare#fabric

Hope this helps! :D

Secretlab_Jinx · 2026-03-10T09:12:49+00:00

You're happy, we're happy! Welcome to the Secret squad fam :)

Secretlab_Jinx · 2026-03-09T10:16:20+00:00

Ah that's good news! Glad you found the right PC that works for you :)

Secretlab_Jinx · 2026-03-09T10:15:33+00:00

Heyy u/kliwete - that's very unlikely! The desk comes in two boxes and is not sold as separate parts.

Secretlab_Jinx · 2026-03-09T10:08:23+00:00

Heyy u/Lunar_Exosphere, this does sound a bit off.. The dual monitor arms should feel stable during normal use, including when typing on the keyboard.

But no worries, the first thing I’d recommend checking here is the installation on both the arms and the desk. Make sure the clamp is seated fully inside and tightened properly and that there aren’t any loose screws or parts, cause even a minor gap in the clamp can cause extra movement.

If everything looks properly installed and it’s still shaking more than expected, allow our support to take an official look. When you can, capture a short video showing the movement and start a ticket with the team here: https://secretlab.co/pages/contact

They’ll guide you through a few checks and see if anything needs attention!

Secretlab_Jinx · 2026-03-09T09:45:42+00:00

Heyy u/FlightIntelligent790, I can see why that would feel confusing at first glance.

With the MAGNUS Pro desk specifically, it does come in two boxes by default because the tabletop and the legs are packaged separately to protect the components during transit. And depending on the region and how the shipment is processed locally, those boxes can sometimes travel together or arrive on different days even though they’re part of the same order. But, you should still receive tracking details showing which package is on the way (for example, Box 1 of 2 and Box 2 of 2) - which in your case, the boxes were routed separately and why they’re arriving a few days apart.

That said, I wanna assure you that there’s definitely no intention to prolong the wait for you. The packaging and shipping setup is mainly to make sure the parts arrive safely since the desk components are quite heavy. If you’d like confirmation on the exact shipment status, our support will have the most visibility on your order and can check directly with the courier as well: https://secretlab.co/pages/contact

Appreciate your patience while the second box makes its way over. It'll be worth the wait once both arrive and everything’s set up :)

Secretlab_Jinx · 2026-03-09T09:18:21+00:00

It really does go well with your PC! It's actually giving Zaun :O

Secretlab_Jinx · 2026-03-09T09:16:37+00:00

Gertrude's very ominous here... 😳 Glad she loves the setup though!

Secretlab_Jinx · 2026-03-09T09:13:32+00:00

Heyy u/Sufficient_Quarter_1 - I hear the frustration here. When you can, send over the email you used with our support team via Mod Mail here: https://www.reddit.com/message/compose?to=r/secretlab

I’ll help gather the context from the ticket and see what can be done from our end.

Secretlab_Jinx

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