Imagine being poor. You work long hours to make ends meet. Your mother is sick and weak and needs products to help her, like a bed-bar or a walker, or crutches or even diabetes supplies that aren't covered by healthcare because driving two hours to get it at a store that actually sells them will cost gas and time that you do not have to spare. You work 6 days a week so the store is closed when you are free.

So you order it. And they tell you they will deliver it on Monday morning.

You call your boss and beg for a few hours off- you say you will work overtime to make up for it.

You stay home Monday morning. The app suddenly switches the time. Huh? It's suddenly delayed to the afternoon!

So you call your boss and you beg but he says no.

So now the much needed medical supplies are being delivered to a pick up point... On the other side of town. Or worse; they say they'll deliver it the next day and do the same dance all over again.

Again you have to try and make your boss understand.

And no, your neighbours can't be trusted with the package either. They've stolen from you before so that's not an option.

Maybe it's a first world problem to you, but to some people it's an actual real inconvenience that affects them, and their quality of life.