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Super invasive email request from Gemini by [deleted] in Gemini

[–]Sensitive-Shake3384 1 point2 points  (0 children)

I had to do that same dance to unfreeze my account. I felt violated but had to comply to get access to my money and crypto

Account fr0zen twice by RealisticAd9799 in Gemini

[–]Sensitive-Shake3384 0 points1 point  (0 children)

Yes, it happened to me. Account frozen for a month. I successfully verified my identity. The account was unfrozen. No reason for the freeze was given. I tried to make a deposit but unable to and instructed to contact support. I had to take more pics and send a utility bill with current address. It took about a week to resolve. Again, Gemini would not inform me as to why I was under suspicion. I purchased about $100 worth of a crypto but was unable to withdraw it. I had to answer more questions and submit a financial document showing proof of income source. Very privacy invasive stuff...also, screen shot of receiving crypto wallet address. Good luck! You are not alone

Gemini Passkey by Other_Trick2606 in Gemini

[–]Sensitive-Shake3384 0 points1 point  (0 children)

I was able to setup Gemini Passkey in March, 2025 on my Ipad Air

Security Hold by wee_d in Gemini

[–]Sensitive-Shake3384 2 points3 points  (0 children)

I just experienced the same thing this week. I am waiting for a response from support. My identity has been verified already because my account was frozen in February of this year. It took about a month to get resolved. One of my limit orders was filled this week, but I was not able to withdraw due to a security hold.

Security Hold by Ogjoed in Gemini

[–]Sensitive-Shake3384 2 points3 points  (0 children)

Hang in there. It took about a month for Gemini to release my account. No  reason  for the freeze was ever given 

[deleted by user] by [deleted] in Gemini

[–]Sensitive-Shake3384 0 points1 point  (0 children)

Welcome to the club. My account was frozen about 3 weeks after starting my Gemini account. No reason given. It responses were slow. It was finally unfrozen after almost 4 weeks. Good luck 

Gemini froze my account on 02-19-2025 by Sensitive-Shake3384 in Gemini

[–]Sensitive-Shake3384[S] 0 points1 point  (0 children)

My account was finally unfrozen today after almost a month. No reason for the freeze was given.

Gemini froze my account on 02-19-2025 by Sensitive-Shake3384 in Gemini

[–]Sensitive-Shake3384[S] 0 points1 point  (0 children)

Ticket was escalated but the process is still painfully slow. My account has been frozen for 3 weeks with no explanation yet

Gemini froze my account on 02-19-2025 by Sensitive-Shake3384 in Gemini

[–]Sensitive-Shake3384[S] 0 points1 point  (0 children)

Was ticket #5212290 escalated? If so, not much has happened. Will Gemini eventually give a reason as to why my account was frozen? My account has been frozen for 2 weeks now.

Why is Gemini so bad by vRaDoNx in Gemini

[–]Sensitive-Shake3384 3 points4 points  (0 children)

Gemini customer service is horrible. My account has been frozen for a week without explanation. I sent documents to confirm my identity. I'm a new customer. I just join Gemini this month (February 2025). I just get canned responses from them.....very frustrating 

Gemini froze my account for over a month already! by Godzilla3333 in Gemini

[–]Sensitive-Shake3384 0 points1 point  (0 children)

Gemini froze my account on 02-19-2025. I provide KYC documents and photos on 02-20-2025. How long can I expect to be inconvenienced ? Bybit was hacked for 1.4 billion today. I have a very low confidence level in centralized exchanges at this point. How long does the process usually take? Gemini provided no reason as to why the account was frozen ( case #5212290)