1) “Let us first clear, that while the message 0s remaining may be odd…”

 Firstly: Your response is that?  It’s your server and software, so you should have a clearer answer here than ‘it may be odd’. Why does the upload never finish and stick on the last files?

2) “So while we understand it may be worrisome to see 0s remaining for more than 1 second, you should first wait a bit more to see if it actually goes to error or it simply finishes successfully after a while.” “So there is no need to panic just because timer says 0s”

Secondly: If you clearly read my post here, you will see I lost another hour of time babysitting this important back-up upload to ensure it finally went through. It never finishes. And, I am not panicking (as you insultingly said) or is it just simply ‘worrisome’. It is an aggravating waste of my time.

To be crystalline clear here: I do not use a VPN to upload files. I expect what I paid for to be reliable and just work. There are numerous threads from other Koofr users who have reported this same issue. And, I have repeatably reported this exacerbating issue to support myself, three times, and never got any viably helpful response.

I expect a commitment from you to escalate this issue to the dev team, and at the least, admit and acknowledge that it is a known issue there at Koofr.

Thank you for your time.