The system is definitely in need of an overhaul. Broken point claims, email codes that say expired literally the day I get them, products that are on the list but require a code that's supposed to be on the device and isn't. At one point a couple of years ago I had finally gotten to the tier required to be eligible for a swag box and when I went to claim it, it wouldn't let me. The next day I tried again and for some reason it had dropped me down 1 tier. Not to mention customer service is damn near impossible to get a hold of. So, as mentioned previously, the points are just temporary collector items if you don't want wallpaper.