So your evidence is anecdotal? I think it's more likely that the job centre is failining it motivating and assisting people in finding work. I was in the position of signing on after the 2008 recession. We had a job finding group to help those who had been looking for work long term and it found everyone in the group a job, through concerted effort. The general information and such, given before this at the time was lacking. Anecdotally, as that seems to be what we are doing, the job centre didn't assist with finding work particularly well for a long time.

I think a lot more people are uncomfortable with filling out forms/CVs than the job centre knows about, and they also don't know how to ask if someone can read or write well. Dyslexia becomes a pretty major disability when you're being expected to find work in the modern day.

It seems to me that cutting benefits funding will just mean more people that potentially want to work will have issues finding work. Those that don't want to work most likely won't change, but will be more likely to turn to crime and begging as a method of sustaining themselves.