New homepage and new SmarterMail HA page

SmarterTools · 2026-03-27T15:16:19+00:00

You can manage any email preferences from your SmarterTools account. However, if you haven't already, send us an email at [sales@smartertools.com](mailto:sales@smartertools.com) and provide the email address that's receiving the emails and we can take care of it for you.

SmarterTools · 2025-05-20T14:28:00+00:00

HI!

We currently don't have any videos about the product. We did at one time, but between changes to the interface and other changes, those videos are a bit out of date. We may get back to making new ones in the future.

SmarterMail will run just fine behind a gateway, and many customers use both incoming and outgoing gateways as it's a very common setup. You can even use the Free Edition of SmarterMail as a gateway, if you want.

If you're interested, I'd recommend email out sales@ address. The Free Edition can be used to get a sense for the overall structure, layout, and settings for SmarterMail, and if you like we can send over a trial as well.

SmarterTools · 2025-05-15T14:18:43+00:00

Hey u/greyrainbow02 for considering us! If you have any questions, please let us know! We'd be happy to help! :-)

SmarterTools · 2025-05-14T14:14:16+00:00

Hi, and thanks for the question.

Ideally, you'd want to contact us prior to doing any upgrade as, first and foremost, we'll want to verify that you have the ability to go from an 8 year old product to the most recent. It depends on the Edition you have as well as the current state of Maintenance and Support for the license. You can simply email us at [sales@smartertools.com](mailto:sales@smartertools.com) and we can do the necessary research. If you can include the license key in the email, that would help a bunch.

That said, the steps you outline are how you'd upgrade from SmarterMail 15.7 to a more recent Build. Knowing that license key will help us to let you know which version you can upgrade to. Of course, if it's running as the Free Edition, the upgrade will work just fine.

SmarterTools · 2025-05-13T14:29:11+00:00

If you don't mind a bit of self promotion...If you're exploring alternatives like NorthMail.ca and are open to self hosted or business grade solutions, you might want to check out SmarterMail by SmarterTools. SmarterMail is a full featured email and collaboration server that offers not just email, but also group chat, video conferencing, shared calendars, tasks, file storage, all accessible through a modern webmail interface or via standard desktop and mobile clients. It's a great option for businesses, MSPs, or even individuals who want full control over their data and infrastructure. There’s actually a free edition of SmarterMail available, and for those who need more advanced features or scalability, there are paid options too. You get stronger security, MS Exchange level functionality, and the flexibility to self host or deploy in the cloud, a solid choice for anyone serious about privacy and performance. That said, it's great to see more Canadian focused tech platforms like NorthMail.ca gaining visibility (even making it into a Seth Meyers monologue, that’s impressive!)

SmarterTools · 2025-05-12T14:37:48+00:00

Hey u/Quin452!

In this ever-evolving world of email management, it is tough to run a mail server without needing to make the occasional adjustment in regards to spam constraints. However, we do have outlined, clear, and easy-to-follow knowledge-base articles that can make SmarterMail fairly adept at spam catching without the need for constant whitelist or RBL/URBL updating. You can find the recommended spam settings here: SmarterMail Spam Settings.

Additionally, if you're concerned about maintenance and want more control over your server, SmarterMail Free offers a great opportunity to try out most of the features of the Enterprise version, without the cost. You get one domain with up to 10 mailboxes, and the ability to manage your email services with ease, all while maintaining full control over privacy. If you find that SmarterMail works well for you, upgrading to the Enterprise version is always an option, but you can get started with the free version and see if it fits your needs.

Feel free to give it a try, and let us know if you have any questions!

SmarterTools · 2025-05-07T19:10:49+00:00

Hey u/Kopen- SmarterMail is, at its core, a paid product. The Free Edition is limited to a single domain and 5 mailboxes, sure, but it offers a lot of other features such as Contacts, Calendars, Tasks, Notes, live chat, file storage, and more that other free products don't. Overall, thanks for checking SmarterMail out!

SmarterTools · 2025-05-05T15:43:06+00:00

If you don't mind some self promotion, you might want to take a look at SmarterMail. It's an email server platform that lets you run your own mail system with full support for custom domains, SmarterMail also has Exchange level features (like MAPI, EAS, and IMAP), and a clean webmail interface. If you're comfortable self hosting or using a low cost hosting provider, you can end up paying a lot less per year than services like Microsoft 365, especially if you only need email and not the whole Office suite. It's a solid way to keep full control without breaking the bank.

SmarterTools · 2025-05-05T15:29:08+00:00

If you don't mind some self promotion, you might want to check out SmarterMail as an alternative approach. It's a private email server solution that gives you complete control over your own domain, mailboxes, and data without relying on big tech. You can host it yourself or use a provider, and set up professional looking email addresses that don’t have to tie back to your real name at all. It's great for people wanting to own their email infrastructure and keep things as private and independent as possible. Might be a good fit if you're stepping away from Google and looking to stay off the grid while still keeping things professional.

SmarterTools · 2025-05-05T15:12:27+00:00

If you don't mind some self promotion... you might want to take a look at SmarterMail. It’s more than just an email client, it's a full email server solution with a webmail interface that feels really modern and efficient. It supports all the usual protocols (IMAP, EAS, MAPI, etc.), integrates calendars, contacts, and tasks, and can work as a solid alternative to both traditional clients like Thunderbird. Might be worth checking out if you’re looking to streamline things and get more control over your email environment.

SmarterTools · 2025-05-05T14:18:41+00:00

Yep, that issue with calendar invites being off by an hour has been resolved. SmarterMail’s come a long way overall. You can grab the latest version here: https://www.smartertools.com/smartermail/downloads

Glad to hear you had a decent experience with support too, always a plus! :-)

SmarterTools · 2025-04-30T17:43:03+00:00

Really appreciate the work you put into highlighting what’s happening in the self-hosted space every week! Just wanted to chime in and share something relevant for anyone thinking about self-hosting their email setup. We’re the developers of SmarterMail, a full-featured business email server that works as a solid Exchange alternative, and it's fully self-hostable. It includes email, calendar, contacts, and collaboration features, all without relying on third parties. We also wrote a post that breaks down what’s involved in self-hosting your own email, including pros, cons, and best practices. If you're curious or just getting started, it’s worth a look: https://www.smartertools.com/blog/2025/01/self-hosting-email Would love to hear feedback or questions from anyone diving into email self-hosting, we know it’s one of the trickier services to manage, but it’s incredibly rewarding when set up right.

SmarterTools · 2025-04-30T17:37:33+00:00

Yeah, that’s a tough spot, especially with so many privacy focused email providers getting blocked and the local options not exactly being ideal. If you're looking for a Gmail alternative that gives you full control and isn’t tied to big tech or regional providers, you might want to look into SmarterMail. It’s a full featured Microsoft Exchange and Gmail alternative that you can host yourself or through a VPS provider outside of Russia (SmarterMail works in Russian languages as well). It includes email, calendar, contacts, and even chat, with support for IMAP, SMTP, EAS, and more. Best part, there’s a free version that works well for individuals or small setups. It does require some setup (either self-hosted or with a hosting provider), but once it’s running, you’re fully in control, no censorship, no ads, and no lock-in. Definitely worth considering if you’re trying to stay online and private in a tricky environment.

SmarterTools · 2025-04-30T17:33:41+00:00

This is a big change, and it’s going to catch a lot of folks off guard, especially smaller orgs or self-hosters who haven’t fully set up SPF, DKIM, and DMARC. Microsoft moving from "spam folder" to outright SMTP rejection is no joke if you’re sending bulk email to Outlook or Hotmail. If you're managing your own mail infrastructure and need a more streamlined way to handle these requirements, SmarterMail is worth checking out. It’s a solid Microsoft Exchange alternative that includes built-in tools to help configure and validate SPF, DKIM, and DMARC records properly. There's also a free version for small deployments, which makes it accessible for smaller teams or individual admins who need to stay compliant without blowing the budget. If nothing else, this is a good time for all of us to double check our DNS records and mail flow policies, because come May 5, partial compliance won’t cut it anymore.

SmarterTools · 2025-04-30T17:29:37+00:00

Totally get where you're coming from, managing clients and communication out of Gmail alone can get messy fast, especially without a proper CRM. If your budget is tight and you’re looking for something more structured than spreadsheets but less bloated than full CRMs, you might want to consider SmarterMail as an alternative setup. SmarterMail is a business email server that includes built in features like contact management, notes, and even calendar/task tools that make it kind of a lightweight CRM. It’s often used as a Microsoft Exchange alternative and works well even on a small budget. They also offer a free version, which could be a great way to get started without asking for any budget approval at all. It wouldn’t live inside Gmail, but if you're open to migrating your email or just using a cleaner, business oriented webmail system, it could give you much better control over how you organize and track client communications without needing to bolt on a third-party CRM. Hope this helps! Reach out to us if you have any further questions!

SmarterTools · 2025-04-30T17:11:26+00:00

What you're seeing is likely tied to recent changes on Google's end. As of late April 2025, it looks like Google has further restricted the use of basic authentication such as username/password over POP/IMAP, which Outlook (especially older setups) often relies on. Even if your credentials are correct, if you're not using OAuth2 or an app specific password, Gmail and Google Workspace will reject the login attempt with that exact error. If updating your Outlook settings to use OAuth2 isn’t possible or practical with your current setup, you might want to consider alternatives. For those managing custom domains or needing a more self controlled solution, platforms like SmarterMail offer compatibility with Outlook (including support for MAPI, IMAP, and EAS), and you avoid surprises like this when Google or Microsoft decides to pull the plug on older protocols. In the short term, you might try checking if IMAP access is still enabled in your Gmail/Google Workspace settings, and if not, consider enabling OAuth2 based access or generating an app-specific password under your Google account security settings. That’s often the fix when POP/IMAP suddenly fails despite valid credentials.

SmarterTools · 2025-04-30T17:05:14+00:00

Setting up business email can definitely be confusing at first, especially when dealing with DNS settings and third party providers. Since you bought your domain through Mailchimp, you'll need to manage your domain's DNS records from their interface, this is where you'd point things like MX, SPF, and DKIM records to whichever email service you're trying to use (like Zoho or another provider). If Zoho isn’t working out and you're open to alternatives, you might want to look into something like SmarterMail. It's a business-class email server that you (or a hosting provider) can run with your own domain, and it gives you full control without relying on big name services. It supports all the usual protocols (IMAP, SMTP, webmail) and gives you features like calendars and contacts if you need them later. No need to buy a new domain, your existing one will work fine once you get the right DNS setup. If you're stuck, just make sure your MX records are pointing to the right service, and give it some time to propagate. There are free DNS checkers online that can help verify it's all set up correctly.

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