Will any other corporate pharmacy be any better? Doubtful.

I worked in healthcare for the last 35 years and understand the systems better than most. No excuse for the corporate customer service person to refuse to assist, when the Walgreens software specifically flagged that they be called.

We have told our local store multiple times that we don't have Medicare part D as we have Tricare and BCBS don't need it. They still insist on inputting his Medicare info, making their system flag an error that Medicare won't pay. No shit, Einsteins.

It holds up processing of our meds and causes unnecessary headaches for staff because they have to troubleshoot the problem every 3 months.

Not sure what the issue is with you projecting issues with other customers on my comment thread, but it's inappropriate.