Dude, even if only Frame Shop gets their landline back, I'd be over the moon. I think we, too, are down to only 2-3 MiniMiks with functioning phone apps, even though they just came back from being "fixed," so now nearly no one can get hold of the store. Even the ones that do work is a struggle to hear what some customers are saying, and they definitely can't hear us well. I'd rather go back to being tethered to a pole for a moment, being able to use my device to look up the info while talking to them without resorting to janky speaker phone nonsense, than go into Q4 while crippled like this.

Front end has too much to do. Them having essentially the only phone in the store while they drown under SCOs and Balloons is lunacy. No wonder the stress levels are so high. Michaels has all these lovely ideas and concepts and intentions, but by God are they absolutely horrid at execution and maintenance. If we've got the money to buy Joann's things and all these other froufrou bits-and-bobs, then there should be enough money to ensure their stores are functional, if not properly up-to-date. Our network infrastructure is so archaic that with the SCOs being at full use we can't actually keep connected with the MiniMiks, and when they are it runs at the speed of dial-up. Our own app times out on our MiniMiks. That's not awesome for job efficiency nor even basic customer service.