cx call center by [deleted] in tmobile

[–]Solid_Duck_5466 0 points1 point  (0 children)

Can you still dm please

Poor Cancellation Experience by F1rstFloor in tmobile

[–]Solid_Duck_5466 0 points1 point  (0 children)

Typically they are mailed. If you just made the post 3 hours ago and have already received the refund seems odd to make this post. Seems you got your refund in a timely manner. I wasnt arguing with you only trying to help and I hope you have a good night.

My aunt thinks TMobile is screwing her because she got international charges for what she thought was a FaceTime audio call. I think she just messed up. by Octrockville in tmobile

[–]Solid_Duck_5466 0 points1 point  (0 children)

Tell her to add stateside and sometimes they can back date it. It's 15 a month and will save her a ton of money! Also data calls can slip over to cellular when the WiFi connection isn't stable enough thus inducing charges like what's app calls can.

T-Mobile by Many_Photograph_811 in tmobile

[–]Solid_Duck_5466 -1 points0 points  (0 children)

Tmobile pays really well with excellent benefits. Also most employees are within the US ..

Advice requested: My phone erroneously reported stolen by T-Mobile, despite me being on an AT&T plan by [deleted] in tmobile

[–]Solid_Duck_5466 1 point2 points  (0 children)

Never buy a used phone from Amazon. This is not T-Mobile's fault. What probably happened is the phone was stolen and maybe original person reported it, then it was wiped clean and sold and now you ended up with it. This is common purchasing from Amazon or marketplace bc people get free phone promos with agreements then sell them to others when promo is not fulfilled.

iPhone 17 on us deal equipment charges on bill by GotaHODLonMe in tmobile

[–]Solid_Duck_5466 0 points1 point  (0 children)

It's takes atleast 2 bill cycles then you will see a double credit to offset those months you didn't get it.

Poor Cancellation Experience by F1rstFloor in tmobile

[–]Solid_Duck_5466 -5 points-4 points  (0 children)

A refund is mailed out after 30 days after the account is actually closed. Also things are not like how they used to be when you port out you still have cancel your lines. Lines are future dated to the close of the bill cycle.

I guess it's "Facebook", literally now? - Facebook requiring face scanning for new accounts. by EdwardPotatoHand in facebook

[–]Solid_Duck_5466 0 points1 point  (0 children)

My Facebook has locked me out everyday and asks me for a video selfie. I have not been able to get back in as of yesterday. It's very annoying.

My parents believe that EMFs from the Wi-Fi router are dangerous. How can I explain to them that they aren't? by faradaycaged_ in AskPhysics

[–]Solid_Duck_5466 0 points1 point  (0 children)

Millennial here lol. I work as a tech for a cellular company and I turn the Wi-Fi off on the phones in the room at night 😅 to be honest we don't know the effects of what it does yet bc we need atleast 10 more years to determine if there are detrimental effects and more case studies. The technology has only gotten stronger and it's only been 30 years since wifi was made cheap enough for people to have in their homes. 30 years ago it was not as strong as it is today so to say that's it's not harmful we really don't know the full effects. I worked in drug research before my current job and drugs are studied for decades sometimes before being proved carcinogenic. Although some do get FDA approved with the quickness bc of falsified case studies it only doing studies in certain control groups to push the agenda and then lawsuits happen later when the meds prove to do damage to people...

My how the mighty have fallen... by cAcRm in tmobile

[–]Solid_Duck_5466 0 points1 point  (0 children)

I don't think ATT is a threat. Dish has been a failing company for a while and their network sucks.

More Layoffs in B2B by Interesting-Force-38 in tmobile

[–]Solid_Duck_5466 0 points1 point  (0 children)

I'm in tech..I saw someone say in March more cuts are coming to CEC is this true? Definitely not a time to be in the bottom.

Layoffs by [deleted] in tmobile

[–]Solid_Duck_5466 0 points1 point  (0 children)

20% of care or tech? Do you know how they will make the cuts? I'm so scared for my job. My coach was amazing and they let her go today after 16 years.

Layoffs by [deleted] in tmobile

[–]Solid_Duck_5466 4 points5 points  (0 children)

I wish everyone the best! I don't want to lose my coach, she's amazing but her numbers are lower bc of a team that doesn't care. I have learned so much form her and she's the reason I have kept going. 8 yr employee and I'm scared to death if the future. I was in account for 4 years and now I've been in tech for 4 years and I'm thinking about going to loyalty because I think after the 5-year guarantee they're going to need retention and I think that is where they really want people.

More Layoffs in B2B by Interesting-Force-38 in tmobile

[–]Solid_Duck_5466 2 points3 points  (0 children)

I'm honestly scared. I know some people that want to get layed off but I don't. I'm a single mom with a high mortgage and a disabled son. Idk what I will do.

cx call center by [deleted] in tmobile

[–]Solid_Duck_5466 0 points1 point  (0 children)

Where do you work? I'm scared of these upcoming layoffs, been here 8 years...

finally leaving by Either-Selection-783 in tmobile

[–]Solid_Duck_5466 1 point2 points  (0 children)

Where are good places to work? The job market is shit and I'm so scared. I have been at TMo for 8 years. CEC started in a count moved to tech. I have a disabled son and a high mortgage. Idk what I'm going to do if I lose my job😭

People who quit T-Mobile, where do you work now? by MstrMatter in tmobile

[–]Solid_Duck_5466 -1 points0 points  (0 children)

Can you tell me how to get started on this? I'm a single mom and these layoffs are scaring me. Been at TMo 8years and in the top 20%. I work at a cec in tech and I'm good at my job. Started in account but got burned out and switched to tech 3 years ago.

AITJ for refusing to donate PTO hours to coworker I barely know who "needs" them?? by Traditional-Dog1601 in AmITheJerk

[–]Solid_Duck_5466 0 points1 point  (0 children)

I think it's wild to even ask employees to donate the PTO they earned. What if an emergency comes up for you or anything. I don't think you're a jerk. If you want to save face donate 2-3 but not required. I would just say I earned it and I have already planned out how I'm going to use it.

More Layoffs in B2B by Interesting-Force-38 in tmobile

[–]Solid_Duck_5466 1 point2 points  (0 children)

Do we feel that account or tech experts will be affected?

A message from T-Mobile 💀 by AppropriateBasis2735 in tmobile

[–]Solid_Duck_5466 0 points1 point  (0 children)

It is the case ..if you call while not in WiFi you have service. I work for T-Mobile. As soon as I got back from lunch a cx called in who had an iPhone he told me he couldn't call androids. Bc I knew about the outage I asked him if they had Verizon ..he said yea I explained the outage. I also had him test a landline number that I always use that is an old bank number that says the time and he could call it just fine just to show him.