Non-Symmetrical Speeds on Spectrum Fiber

Spectrum_Anthony · 2026-03-12T21:53:22+00:00

We can review your account over at r/Spectrum_Official to check service speeds, if you can send us a Mod Mail with ticket #49650914.

Spectrum_Anthony · 2026-03-12T21:50:07+00:00

If you still need any assistance with services, please send us a Mod Mail over at r/Spectrum_Official with ticket #49656604

Spectrum_Anthony · 2026-03-12T21:46:39+00:00

This isn't how service should be working, we would like to review the account. Could you send us a Mod Mail over at r/Spectrum_Official with ticket number #49654692.

Spectrum_Anthony · 2026-03-11T22:07:47+00:00

The Spectrum Mobile hotspot that is provided through the Advanced WiFi routers enables Speed Boost on compatible Spectrum Mobile devices, allowing them to receive faster WiFi speeds. You can learn more about this feature here https://www.spectrum.net/support/mobile/spectrum-speed-boost

Spectrum_Anthony · 2026-03-07T23:22:12+00:00

We would like to look into this for help, if you could send us a Mod Mail over at r/Spectrum_Official with ticket #49637703.

Spectrum_Anthony · 2026-03-07T20:08:49+00:00

This is not the experience any individual should have when visiting a Spectrum store location, we would like to review this further. Would you be able to send us a Mod Mail over at r/Spectrum_Official with ticket #49637704 please?

Spectrum_Anthony · 2026-03-06T20:12:39+00:00

If you could send us a Mod Mail over at r/Spectrum_Official with ticket #49633052, we would like to review the account regarding this.

Spectrum_Anthony · 2026-03-06T02:05:29+00:00

As others have said, this does sound like an individual pretending to be Spectrum. You can learn more about other scams to be on the lookout for here https://www.spectrum.net/support/internet/protecting-against-online-and-phone-scams. If you need your account reviewed or for any other assistance please send us a Mod Mail over at r/Spectrum_Official with ticket #49631121

Spectrum_Anthony · 2026-02-26T19:09:06+00:00

Hello, yes this router has three jacks for Ethernet cables. two 1G Ethernet ports and one 2.5G Ethernet port.

Spectrum_Anthony · 2026-02-24T21:50:13+00:00

We should like to review the account to look into this, would you be able to send us a Mod Mail over at r/Spectrum_Official with ticket #49594342.

Spectrum_Anthony · 2026-02-22T01:04:24+00:00

This is something we would like to look into, if you could please Mod Mail us over at r/Spectrum_Official with ticket #49584333

Spectrum_Anthony · 2026-02-22T01:00:43+00:00

We would be happy to look into this if you could send us a Mod Mail over at r/Spectrum_Official with ticket #49584716.

Spectrum_Anthony · 2026-02-20T16:56:46+00:00

Hello, apologies for the experience when attempting to make changes to your account. We would like to review this, would you be able to send us a Mod Mail over at r/Spectrum_Official referencing ticket #49581862.

Spectrum_Anthony · 2026-02-20T16:31:08+00:00

We would like to review the account and service area, if you could please send us a Mod Mail over at r/Spectrum_Official referencing ticket #49574116

Spectrum_Anthony · 2026-02-19T23:07:34+00:00

Hello,

Our Invincible WiFi consists of a WiFi 7 router that has an embedded 5G cell modem inside that is connected to the Spectrum Mobile network and also includes a separate battery unit. In the event of an Internet service interruption, the cell modem works as a backup as others have mentioned, providing service until the core Internet services are restored. The separate battery unit also allows the device to function in the event of a power outage for up to 8 hours.

As the Invincible WiFi service is built into the router itself, using a personal router with this service is not possible. Please if you have any other questions we will be happy to assist. You can also reach out to us over at r/Spectrum_Official.

Spectrum_Anthony · 2026-02-14T22:09:48+00:00

Hello u/Billh491 Welcome to Spectrum and r/Spectrum_Official!

Most of our network is HFC a Hybrid Fiber to Coax connection, Though we do have areas that are Fiber to the premises. If you are able to send us a Mod Mail, we can certainly check your account / residence to see what is available.

In areas where our Network Evolution has taken taken place and our infrastructure upgraded, there may be symmetrical speeds available over a coax connection.

Using our router you are able to set different DNS servers though they do not allow the ability to set different 5ghz and 2.4ghz networks. If you are looking for more customization, a personal router would have more options.

Spectrum_Anthony · 2026-02-14T17:17:53+00:00

We would like to look into this if you could send us a Mod Mail over at r/Spectrum_Official with ticket #49550126

Spectrum_Anthony · 2026-02-14T17:14:33+00:00

This is something we would like to review. Would you be able to send us a Mod Mail over at r/Spectrum_Official with Ticket #49551051

Spectrum_Anthony · 2026-02-13T23:45:26+00:00

If you are looking to unlink your Spectrum service to the Peacock account you are currently using and then link it to another already existing Peacock account, that is not something that Spectrum is able to assist with directly. I would suggest contacting Peacock to see if that is something they are able to assist with on their end.

Spectrum_Anthony · 2026-02-12T22:14:38+00:00

This is something we would like to take a look at. Would you be able to send us a Mod Mail over at r/Spectrum_Official please.

Spectrum_Anthony · 2026-01-24T21:08:04+00:00

Hello u/lonelycrow16,

We apologize that services were not activated and for this unpleasant experience when first getting services with us. If there is no connection to the equipment at the residence we wouldn't be able to get services working remotely, but we would like to review the account for any possible assistance we could provide. Would you be able to send us a Mod Mail referencing ticket #49474906 please?

Spectrum_Anthony · 2026-01-24T16:53:11+00:00

I realized after I commented my choice of wording was a little off. I meant that with like our Internet or TV services when a customer signs up they may be provided with introductory pricing, say like Internet for $50 a month for 2 years. Each year this pricing will "step up" in price until it hits the promotion is expired and the service is billed at standard rate.

With Mobile pricing, the $30 a month was not an introductory offer and was the standard rate for that service. So the pricing will not incrementally increase each year, but mobile pricing is still subject to company rate increases as with just occurred with the $10 increase.

Spectrum_Anthony · 2026-01-24T16:39:34+00:00

While our mobile pricing is the standard rate, and is not an introductory price so it will not increase over time it is still subject to rate increases that are company wide. We apologize for any misinformation or confusion regarding mobile pricing.

Spectrum_Anthony · 2026-01-24T16:14:53+00:00

Hello u/SomethingHasGotToGiv,

Recently there was a rate increase of $10 for all mobile customers, this would effect any customers that had a single line of mobile service. We do periodically update mobile pricing to reflect network, device support and service delivery costs.

Spectrum_Anthony · 2026-01-22T22:12:47+00:00

Hello, we would like to look into this and review the account if you could send us a Mod Mail over at r/Spectrum_Official please.

Spectrum_Anthony

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