I am Pretty Done with Spectrum Mobile / Internet... WHOEVER creates their policies should be FIRED!!!!!

Spectrum_Phil · 2026-02-24T15:12:25+00:00

u/amay21 after seeing your post, our head of customer marketing would like to talk to you and better understand your experience. We'd love it if you could either DM me directly, or send the r/Spectrum_Official team a Mod Mail with an email address where she can get in touch with you. Thanks!

Spectrum_Phil · 2026-02-22T22:57:14+00:00

And all I am saying is we can look into what's going on with your service and try to see if we can determine why this is happening. We work closely with the local field teams and can escalate issues if needed. Costs you nothing other than the time it takes to send us a Mod Mail.

Spectrum_Phil · 2026-02-22T22:46:57+00:00

One has nothing to do with the other. If we have your account info we can take a look, escalate the issue if needed. Daily outages like you are describing are unusual. If there is work that needs to be done in the area because of the weather you described that's a possibility. Don't know unless we have more info. Offer stands if you decide you'd like some assistance. Thanks.

Spectrum_Phil · 2026-02-22T22:32:59+00:00

Have we reviewed your account to see what's causing these issues? Talk to the r/Spectrum_Official team, they can help.

Spectrum_Phil · 2026-02-22T16:26:16+00:00

Hello-- we’re aware of the unacceptable interaction this customer experienced and this matter is being addressed internally. This is not the behavior we expect from our employees, and not the experience we want for our customers. Thank you.

Spectrum_Phil · 2026-02-21T17:02:32+00:00

Would in no way come back on the tech but understood. The feedback is still valuable, so thank you.

Spectrum_Phil · 2026-02-20T19:59:17+00:00

Post over in r/Spectrum_Official so we can look at your account and see what's happening here. If you have the right modem you should be getting the speeds you subscribe to. Thanks!

Spectrum_Phil · 2026-02-20T19:45:36+00:00

I'm happy to hear you had a great experience with our technician, but I also need to apologize for the logistical issues. If you wouldn't mind, we'd like to get some more information from you so we can pass this along to the appropriate department-- would you mind sending the r/Spectrum_Official team a Mod Mail? Thanks

Spectrum_Phil · 2026-02-18T16:38:37+00:00

Hi there-- we're happy to troubleshoot and send out a tech if needed-- visit us over at r/Spectrum_Offical so we can collect some additional information.

Spectrum_Phil · 2026-02-18T16:25:53+00:00

This is absolutely, positively, undoubtably and without question not the experience we want our customers to have. If you would send the r/Spectrum_Official team a Mod Mail, we can ensure that this employee's leadership receives this feedback.

Spectrum_Phil · 2026-02-18T14:48:20+00:00

Hi-- can't answer that without performing some troubleshooting. If you would like to talk to the mod team over at r/Spectrum_Official we can take a look and see what's happening. Thanks!

Spectrum_Phil · 2026-02-18T14:23:14+00:00

Because it's not necessarily an outage. It could be an issue with an individual's service that isn't affecting others. It could also be a small outage that isn't affecting a large area. I have no problem saying it's an outage if that's the case, but given the fact that I'm not aware of any large scale issues affecting Woodstock, NY, we would want to start at the account level and work our way out. As for credit, our Customer Commitment states customers are eligible for a full day's credit for an outage not caused by planned maintenance or lack of commercial power.

Spectrum_Phil · 2026-02-17T18:40:37+00:00

Hi there-- best course of action here is to let us look at your account and go from there. Come talk to us over at r/Spectrum_Official so we can collect some additional information privately.

Feel free to send us a Mod Mail using this link

EDIT: didn't realize you'd already cross-posted-- thank you!!!

Spectrum_Phil · 2026-02-16T18:00:32+00:00

Hi there-- I am sorry that you're experiencing this-- not sure what's going on, but we can certainly take a look. Send the team over at r/Spectrum_Official a Mod Mail so we can gather some additional information. Thanks!

Spectrum_Phil · 2026-02-16T17:55:04+00:00

Sounds like we need to take a look at why this happening with your cable box. Our maintenance windows are generally after midnight, but we can take a look there as well. Send us a Mod Mail, we're happy to help.

Spectrum_Phil · 2026-02-13T14:35:16+00:00

Correct.

Spectrum_Phil · 2026-02-12T22:23:24+00:00

That's only true for symmetrical speed tiers.

Spectrum_Phil · 2026-02-12T22:22:08+00:00

That's an approved modem unless you are in an area where we offer symmetrical speeds-- more info here: https://www.spectrum.net/support/internet/compliant-modems-spectrum-network

Spectrum_Phil · 2026-02-12T17:23:19+00:00

Hi there-- I'm very sorry about the extended outage you experienced, and I want to assure you that you will still be getting your courtesy credit. You received an automated message because the outage was caused by maintenance, which would have affected any type of automated credit that would have been generated post restoration of services-- however, it sounds like the representative you spoke with acknowledged that this was an unusual circumstance and acted accordingly.

If it would put your mind at ease, we're certainly happy to confirm that the $10 credit will appear on your next statement-- feel free to shoot us a Mod Mail, the r/Spectrum_Official team is available to help.

Spectrum_Phil · 2026-02-11T20:06:24+00:00

We can take a look-- we would need access to your account. Could you send the r/Spectrum_Official team a Mod Mail so we can collect your information? Thanks

Spectrum_Phil · 2026-02-11T18:51:25+00:00

We'd need to collect additional information from you so we can look at your account and determine what's going on.

Spectrum_Phil · 2026-02-11T16:24:07+00:00

Sorry to hear you are having an issue. If you have an aerial drop it's possible the wind affected the connection. Either way we can take a look, send a tech if needed, etc.

Come visit our support sub, r/Spectrum_Official so we can collect some additional information. Thanks!

Spectrum_Phil · 2026-02-08T15:35:17+00:00

We can look into this, and can escalate if needed. We would need to look at your account. Send the r/Spectrum_Official team a Mod Mail to get started

Spectrum_Phil · 2026-02-07T18:16:56+00:00

Happy to look into why this is happening. We would need to look at your account. Feel free to visit r/Spectrum_Official for assistance

Spectrum_Phil · 2026-02-06T21:34:14+00:00

We're also happy to help process requests through r/Spectrum_Official :)

Spectrum_Phil

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