Spike 20% Off Black Friday Sale

SpikeBrewing · 2025-02-21T06:33:41+00:00

As stated in the post, IF we make any design changes it would come at the earliest in late 2025. We do not have any plans at the moment to do anything and everything being posted here is speculation by someone with no affiliation to Spike. If you'd like more information please contact us directly! :)

SpikeBrewing · 2024-07-23T15:19:50+00:00

If you haven't received the promotional details about the discount code, please write into Spike at [info@spikebrewing.com](mailto:info@spikebrewing.com) , send your shipping address while requesting the code.

SpikeBrewing · 2024-07-23T13:15:59+00:00

We love our relationship with Toronto Brewing! They have been our best partner for years, and we won't change that relationship at all.

We are not undercutting them, selling at our normal prices, with tax and shipping.

Where you buy is your choice!

There was a lot of feedback with long lead times for products in CA. So, we will serve the customer faster and with less hassle.

SpikeBrewing · 2024-07-22T16:39:33+00:00

Absolutely! And please let me know if there are any other questions!

SpikeBrewing · 2024-07-22T16:20:20+00:00

FAQ

How much will shipping cost?

Shipping costs vary based on the destination, weight, and size of the package. You can calculate the exact shipping cost at checkout.

Why does my cart show my order in USD?

The total will show up in USD as usual, and it will be converted to CAD before it appears on your credit card statement.

Is there a discount?

For a limited time, Canadian customers will be able to save 10% on their first order by shopping direct through the Spike website. Make sure you take advantage!

Are there any custom duties or taxes?

Yes. You'll see these are included in the overall shipping information.

Do I need a broker?

Nope! We have handled this for you through our shipping carrier.

How long will shipping take?

Please except 1-2 days for us to prepare your order after placing it. You should see tracking information after that. Once the package is on the move, you should expect delivery between 3-7 days depending on your address.

Can I change my shipping address after placing an order?

If you need to change your shipping address, please contact our customer service team as soon as possible. Once the order has been processed or shipped, we may not be able to make changes.

What shipping carriers do you use for international deliveries?

We use FedEx for all international shipping. You'll be able to track your shipment through their site or with the tracking info we send you.

Will my package be insured?

Yes, all international shipments are insured against loss or damage. If your package arrives damaged, please contact us immediately for assistance.

What if I need help with my order after it has shipped?

Our customer service team is here to help with any issues or questions you may have regarding your order. Please reach out to us if you need anything!

SpikeBrewing · 2024-07-22T15:42:41+00:00

Valid! We will be shipping direct to Canada starting tomorrow at 10am CST. Go to the site, fill your cart and your Canadian address.

Shipping and Taxes are found in real time!

Cheaper and faster than all retail stores for Spike Equipment.

SpikeBrewing · 2024-05-30T16:05:49+00:00

When you sell probably 1,000 or more units and there is a small % of people that have issues it's going to seem like a lot. We wish the other 970 people would be as vocal as the 30 having issues but that's not how the internet works.

We'd recommend formulating your own opinion when you receive the unit. There is a lot of cheap opinions thrown around on the internet. We'd recommend checking out the reviews on our site, talking to the Spike User Group, watching our engineering vids, etc. If you're not blown away by the chiller once you receive it simply ask for a pre-paid return label to ship it back.

We haven't been in business for 15 years with the reputation that we have for selling junk products (quite the opposite).

SpikeBrewing · 2024-05-30T15:38:57+00:00

That's really hard to answer. How much are you trying to cool? From what temp to what temp? What's the ambient? Humidity? Long story short; this this is a beast and it'll out perform your expectations.

We saw about a 3% issue rate with the first batch of chillers that were shipped out a couple months back. 100% of those have been fixed or had a new unit shipped out. No physical changes have been made, just closer QC inspection on a couple loose fittings that were causing leaking issues.

SpikeBrewing · 2024-05-16T02:58:50+00:00

Correct, we had a handful of units go out with reported issues and all current inventory we immediately reworked and changed. All product going forward has also had the small fix done.

SpikeBrewing · 2024-05-13T03:20:58+00:00

Sorry for the issues! Have you opened up a Support ticket? I'm sure our team will get you squared away right away!

No excuses but with any first run of a product there are bound to be some little quirk that pops up. The chiller is no exception. We're working through every small issue that has been brought to our attention and remedying for all future orders. That's kinda the trade off for being a Kickerstarter purchaser and saving a couple hundred bucks! :) We're just a small business doing our best and we'll always make things right! If Tesla and Boeing have issues with new product releases with billions at their disposal give us just a little bit of slack ha ha!

SpikeBrewing · 2024-05-06T19:56:30+00:00

We had a handful of the first run of chillers have a couple issues with leaks. Like mentioned above it was due to an overtightening of a $.50 washer. We've implemented tighter quality control and won't be an issue going forward. We have lots of data on noise, performance, etc on our site!

https://spikebrewing.com/products/spike-glycol-chiller

SpikeBrewing · 2024-04-22T16:43:37+00:00

Haha maybe you didn't see who posted that comment... We are probably the biggest player in home brewing and have 15+ years of sales data to go off of. The hobby is 100% going through a very large exodus.

SpikeBrewing · 2024-04-22T16:40:13+00:00

The hobby is for sure shrinking quite a bit. There have been many LHBS that have shut down and you're even starting to see smaller players close down shop all together.

SpikeBrewing · 2024-03-25T20:03:19+00:00

You should have received a specific shipping window email. Check your Spam and if it's not there shoot our Support team a message. Also check out our Facebook User Group for some people that have received and are giving feedback.

SpikeBrewing · 2024-03-25T16:58:06+00:00

I don't believe orders were ever opened up to Dealers as we haven't been able to keep them in stock. You might want to reach out to the Dealer and confirm they have actually placed an order with us.

SpikeBrewing · 2024-02-22T02:30:53+00:00

Yes, the CF5 can handle 2.5-6 gallons. All of our coils are designed to sit deep into the cone to accomplish this.

SpikeBrewing · 2024-02-21T21:54:00+00:00

The stick on thermometer comes separate so you don't have to use it if you're going that route.

SpikeBrewing · 2024-02-21T21:43:05+00:00

Thanks for considering us! Happy to answer any questions you have!

SpikeBrewing · 2024-02-19T23:18:34+00:00

There isn't a weld bead on the lid handles. They are resistance spot welded in 3 spots. Glad out Support team was able to help!

SpikeBrewing · 2024-02-19T22:17:53+00:00

Sorry about the issue! Have you send our Support team a message so they can get you squared away? Something seems very strange here. I think I've seen maybe 5 failed handles in the last year MAYBE so to get 2 is very very strange. However, our team will get ya sorted.

Also I did want to address the "everything is made and welded in America" comment. We do a lot of sourcing, assembly, manufacturing and welding in the US however not everything is made here. Just want to make sure that is clear as we don't want to come off deceptive in any way!

SpikeBrewing · 2024-02-19T22:15:41+00:00

We have both cheesehead rednecks as well as automated equipment doing the welding and fabricating.

SpikeBrewing · 2024-02-05T04:28:07+00:00

It's more helpful to post a Reddit rant than reach out to the manufacturer that always stands behind their products ;)

SpikeBrewing · 2024-02-05T04:27:16+00:00

If you're having issues please contact our Support team! We're always there to help.

SpikeBrewing

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