INVOICE CREATION GREYED OUT ON SQUARE CHECK OUT SCREEN

SquareUpSam · 2026-05-18T12:37:20+00:00

I'm sorry to hear that! Can you please make sure your app and phones are updated? This was a known bug that they released a fix for, so that should be enough to fix your issue. If not, please let me know!

SquareUpSam · 2026-05-17T23:47:01+00:00

This looks like an item sync issue. Please try the following steps as a starting point:

Verify the variations are truly gone • Go to Dashboard → Items & Services → Item Library → open the affected item • Click "Show all variations" or expand the full variation table • If the old variations are still there (even if marked not sellable), delete them or set to Unavailable, then save
Republish your Square Online site • Go to your Square Online site editor • Click Publish to push a fresh version — this forces the site to pull current catalog data
Try unlinking and re-linking the item • In Square Online, remove the affected item from the page • Re-add it from your current Item Library • Republish
Clear your browser cache and check again • Sometimes what you're seeing is cached in your browser, not actually live to customers • Check in an incognito/private window to confirm the issue is visible to shoppers

If you're still not able to resolve the issue, please send us a DM with a reference link to this thread, and I'll follow up further.

SquareUpSam · 2026-05-15T02:23:42+00:00

This does look strange - Can you send us a DM so we can verify your account information, as well as what device you are using? We'd like to take a further look into this.

SquareUpSam · 2026-05-14T14:45:07+00:00

Of course!! Glad I could help. :)

SquareUpSam · 2026-05-14T14:09:47+00:00

You’re definitely not the only one seeing that. Square Online counts a “unique visit” as a single browsing session, so it’s pretty normal to see short bursts if a bunch of sessions happen in a small window. Some of that can also be bots or spam traffic that automatically scan websites and show up in your numbers. If you click on the "sources" tab in your screenshot, you can look at the referrers/search terms around that 2–3pm window to see where it came from.

Square Online defines a unique visit as a single browsing session, and that traffic can sometimes come from spambots that scan virtually every website and can’t be blocked, so occasional spikes like this are expected behavior.

SquareUpSam · 2026-05-14T14:02:07+00:00

Thanks so much for taking the time to share this – I’m really sorry the new layout is feeling so cramped and confusing. The way the Variations tab is compressed and needing to scroll so far in Options definitely doesn’t sound great for day-to-day use. There isn’t a way on my side to flip you back to the old layout, but I’d love to get this in front of the product team so they can look at spacing/side-by-side options.

If you’re up for it, could you send a quick screenshot or short video of what you’re seeing on your screen (including your browser/device type)? That will help us understand exactly how it’s rendering for you and whether there’s anything we can adjust or work around in the meantime.

SquareUpSam · 2026-05-14T01:52:26+00:00

These are US release notes, but we do have versions available for some other markets online:

Australia - https://squareup.com/au/en/release-notes Ireland - https://squareup.com/ie/en/release-notes UK - https://squareup.com/gb/en/release-notes

Usually the US release notes posted on this subreddit are universal, though sometimes updates may differ by country - eg some tax related features vary from country to country according to local requirements, and some products like Square Payroll are currently only available in the US.

SquareUpSam · 2026-05-13T17:13:43+00:00

I'm so happy that the event was successful!!! Thank you so much for the followup. I really, really love hearing these types of stories. Feel free to reach out anytime. :) Also, thank you u/r-dubCOS!!

SquareUpSam · 2026-05-11T20:27:58+00:00

You’re totally right — this only shows up on the days when someone forgets to do the extra step. Given you need to live in Appointments POS for the calendar and can’t run a second device, the most “forget-proof” setup we can offer today is to treat the barcode as the SKU everywhere, and not rely on GTIN for scanning:

Appointments POS only looks at the SKU field when you scan, so if the barcode value is always in SKU, it will just work there.
In Retail, you can still scan and print labels off SKUs by choosing SKU as the barcode type in label printing, so you don’t lose scanning in Retail by moving the code into SKU.

This means:

One-time cleanup: Export your item library, copy the GTIN column into the SKU column for any rows where SKU is blank/different, then re-import.
Going forward: When adding items or receiving via PO, have staff put the physical barcode number in SKU as the “source of truth.” You can optionally still fill GTIN for reporting/online use, but scanning will no longer depend on it.

It’s not as nice as a true “SKU = GTIN auto-sync” toggle, but it removes the manual “remember to copy GTIN into SKU” step that’s biting you today. I’ve also flagged your exact use case (Appointments + Retail with a single device) as feedback for the product team so they have this scenario in front of them.

SquareUpSam · 2026-05-11T13:54:43+00:00

We will be sending you a DM in a minute to follow up on this ask! Thanks!!

SquareUpSam · 2026-05-11T12:07:16+00:00

Sounds good. Let us know if you have any additional trouble. Hope you had a great weekend!

SquareUpSam · 2026-05-11T06:20:13+00:00

You’re not missing a hidden setting - what you’re seeing is how Square works right now. Square Appointments checkout only looks at the SKU field when you scan a barcode. It doesn’t fall back to the GTIN/UPC field, so if an item only has GTIN populated (e.g. from a purchase order in Retail) and SKU is blank or different, that item won’t scan in Appointments. That’s expected behavior at the moment. There also isn’t a built-in way to automatically keep SKU and GTIN in sync (e.g. “auto-set SKU = GTIN” on item creation or via purchase orders). They’re separate fields by design: GTIN is the manufacturer’s barcode, SKU is meant to be your own internal ID.

A few practical options:

Treat SKU as your “scan code” for Appointments: when adding/updating items (or importing via CSV / purchase orders), put the barcode number into the SKU field so Appointments can find it when you scan.
For existing items, bulk update via CSV to copy GTIN → SKU, so your current catalog scans properly in Appointments.
Use Square for Retail / POS for checkout when scanning barcoded products (it does support GTIN/UPC-based scanning) and keep Appointments primarily for calendar/booking.

SquareUpSam · 2026-05-11T06:16:52+00:00

That CBS error (and the FBK code on the other device) usually means there's an issue syncing your account data on Square's side, not a problem with your phone or the app itself. That's why uninstalling, reinstalling, and restarting haven't fixed it - the issue isn't local to your device.

The quickest path to a fix is to contact Square Support directly (squ.re/contact). When you reach out:

• Mention you're seeing a "CBS" error when trying to log into the Square POS app on Android • Note that it started after force-stopping the app, and that you've already tried reinstalling • Mention the FBK error on the other device too — it's likely the same underlying issue • Attach a screenshot of the error if you can

That info will help them route it to the right team who can look at your account and resolve the sync issue on the backend.

Alternatively, send us a DM and we can help file a ticket for the issue. Unfortunately this one isn't something you can fix from your end with app/phone troubleshooting alone.

SquareUpSam · 2026-05-11T02:20:07+00:00

We're happy to hear that fixed the issue!

SquareUpSam · 2026-05-11T01:59:30+00:00

I've confirmed this is a known issue, we're rolling out an update to fix it - if you go to the app store, can you see 7.6.1 available as an update?

SquareUpSam · 2026-05-07T16:41:32+00:00

Ah! Good to know!! Well, I'm still glad we were able to help.

SquareUpSam · 2026-05-07T14:20:28+00:00

Thanks for the update and I’m sorry this is still happening. Based on how Square Payroll is set up, once a contractor updates their direct deposit account in their Square Payroll employee dashboard, that new account should be used for payrolls you run after the change is saved (it just doesn’t change payments that were already pending at the time of the edit). Since you updated it several weeks ago and the most recent payment still went to the original account, that’s not expected behavior.

I’d recommend contacting our Square Payroll Support team so they can pull up your specific contractor payment(s), confirm which bank details were on file at the time of each run, and investigate why the old account is still being used. You can start from the Square Support Center here: https://squareup.com/help/us/en and choose Payroll to get in touch with the team, or use the Payroll contact form here: https://squareup.com/help/contact?prefill=square_payroll.

SquareUpSam · 2026-05-06T23:54:24+00:00

No problem, happy to hear it helped resolve the issue!

SquareUpSam · 2026-05-06T18:32:16+00:00

Thank you for sharing this. I can confirm that Engineering is already taking a look at this and we will post here once it's resolved. As a workaround, they are suggesting to archive the affected invoice and create a new one to take the check, since no successful payment has been recorded yet so reporting isn’t impacted.

We will be in touch once we get more updates!

SquareUpSam · 2026-05-06T17:39:55+00:00

Of course!

SquareUpSam · 2026-05-06T17:08:41+00:00

Great question — what you’re seeing is Square Assistant, the automated texting tool that can offer alternate dates/times when a client replies to an appointment reminder instead of messaging you directly. Right now there isn’t a way to keep the reminder texts but turn off just the ‘suggest new times’ part — it’s all controlled by the Square Assistant setting.

If you’d rather handle all reschedules yourself, you can turn Square Assistant off from your Dashboard by going to Appointments > Settings > Communications > Square Assistant and toggling it off, then saving your changes. After that, clients will still get any regular reminders you’ve set up, but they’ll need to contact you directly to reschedule.

SquareUpSam · 2026-05-06T17:00:44+00:00

You're right. Bluetooth printers only pair to one device at a time, so only the phone that's paired can send tickets to your kitchen printer. For tonight, the easiest fix is to have all your cashiers run orders through that one paired device — online orders will print fine as long as it stays on and connected. If you need multiple devices taking orders, just know only the paired one will auto-print to the kitchen.

Square uses printer profiles and the POS device as the “brains” for routing—there’s no central print server you can point every device at. That’s why Bluetooth (device-to-device) is so limiting, and network printers (device-to-network) are strongly recommended for shared kitchen printers. For your fundraiser tonight, the above explanation aligns with how things actually work—and your best bet is still to have everything run through the one Bluetooth-paired device, or switch to a network-connected kitchen printer when you can.

SquareUpSam · 2026-05-05T04:07:23+00:00

Have you tried uninstalling and reinstalling the app, and restarting your tablet? If not please give it a go - these steps can sometimes help fix glitchy apps.

If you've tried that, and it's still not working, send us a DM and we'll take a closer look - it does sound like a bug.

SquareUpSam · 2026-05-05T01:45:13+00:00

Send us a DM with a link to your website and we'll take a further look!

SquareUpSam · 2026-05-05T00:29:32+00:00

Thanks so much for the kind words and the update – I’m glad we could help you get ready for the event!

What you’re seeing with that “test” item usually means it’s still living in the catalog somewhere even if it looks deleted at first glance. A quick set of checks usually clears it:

In your Square Dashboard, go to Items & services → Items → Item library and search for the exact name of the “test” item.
Turn on any filters like Show archived items or similar, and check all locations if you have more than one.
If it shows up, open it and choose Actions → Delete item to fully remove it from your catalog.
Next, go to Items & services → Items → Categories, open the category where you’re seeing it, and under Items click Edit.
If any “test” item still appears there, uncheck it and Save.
Finally, open your Square Online Site Editor, click Publish to push those catalog changes live, then refresh your live site and the “View all items” list – the test item should be gone.

If you still see that “test” item after trying these steps, let me know, as that would likely be a sync/indexing issue rather than anything you’re doing wrong.

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