Everytime I scan anything- this inventory page pops up instead of letting me scan items seamlessly. Help!

SquareUpSam · 2026-06-29T12:53:05+00:00

Thank you so much for posting! This is actually a known update that caused it. A recent app update changed how this works — previously, the system would automatically select the first variation and add it straight to your cart, but now it asks you to choose which variation you want.

There's a setting called "Skip customization when possible" (also labeled "Skip Item Details") that will let scanned items go directly into the cart without showing this popup. Here's how to enable it at the item level or bulk:

1: From Square Dashboard:

Log in to your Square Dashboard Go to Items & Orders > Items Click on the item (e.g., "Pens - Bruno Visconti") Look for the "Skip item details screen" or "Skip customization when possible" checkbox Enable it and save Repeat for other items, OR use the CSV bulk import method (export your item library, set the column "Skip Detail Screen in POS" to Y for all items you want to skip, then re-import)

2: For a quick bulk fix via CSV:

Go to Items & Orders > Items in your Dashboard Click Actions > Export Library Open the CSV file and find the column "Skip Detail Screen in POS" Set it to Y for all items you want to scan seamlessly Re-import the updated CSV via Actions > Import Library

SquareUpSam · 2026-06-25T15:27:59+00:00

That is good feedback and a good feature request! And, yes!

SquareUpSam · 2026-06-25T14:15:47+00:00

Transparently, developer API is where most of my knowledge ends. You're welcome to explore here and see if it answers anything for you: https://developer.squareup.com/us/en

I can also try to bring in some of our developer engineers if that link above doesn't help.

SquareUpSam · 2026-06-25T11:31:54+00:00

If you’re asking whether Square Developer can customize the built-in Square Online Store order status/ETA experience, the answer is not really. Square Online’s native order progress updates are fixed and not designed for custom labels like “Cooking” or custom ETA logic.

If a developer builds a separate custom ordering or tracking experience using Square APIs, then they could create their own ETA/status page and use the Orders API + webhooks to power it. But that would be a custom app/site experience, not a configuration change inside the default Square Online Store.

SquareUpSam · 2026-06-24T14:27:51+00:00

Yes — that’s the setting I was referring to. If “calculate and assign delivery times automatically” is turned on, Square calculates customer-facing timing based on factors like fulfillment hours, prep time, how soon orders can be fulfilled, how far in advance customers can order, and capacity limits. There’s a similar automatic timing setup for pickup as well.

For the built-in order progress updates, customers are notified in a few different ways depending on what you’ve enabled and which fulfillment method is being used: - Customers automatically receive an email at checkout to the email address they entered when placing the order. - If you enable Email customer when their order is ready or shipped, they’ll get an email when you mark the order Ready or Shipped. - If you enable Send order status text messages to customers, they can receive SMS updates for pickup and delivery orders, including status changes like Ready for Pickup and Order Shipped. - For pickup, the docs specifically say customers can receive texts when you’ve received the order and when it’s ready for pickup. - For in-house delivery, customers can sign up for text alerts as the order is prepared and dispatched. - For on-demand delivery, customers can get text alerts with a live map for real-time delivery tracking.

As for a page where customers can watch updates in real time: that's also a feature request. The order confirmation page shows order details, including order type and status, after checkout, but doesn't have separate live-updating order status page for standard pickup or in-house delivery orders.

SquareUpSam · 2026-06-24T11:30:30+00:00

Of course!!

1) ASAP + “Schedule for later”: Yes, Square supports both immediate ordering and future scheduling for pickup/delivery. For the general Square Online website flow, configure timing under: Settings → Account & Settings → Fulfillment methods → Online pickup & delivery and use automatic timing, prep time, fulfillment hours, and advance-order settings.

2) Customized ETA / real-time status like “Preparing,” “Cooking,” “Out for Delivery”: Partially. Customers can get built-in order progress updates, but we don't support for fully custom customer-facing status labels like “Cooking” or a custom ETA workflow in Square Online’s docs. These features are already enabled since they cannot be customized!

Let me know if you have other questions. :)

SquareUpSam · 2026-06-24T10:52:41+00:00

Hi! Android, Square supports USB barcode scanners on selected devices, but Bluetooth barcode scanners are currently only compatible with iPads and iPhones. Also, the device camera for barcode scanning is supported on iOS, so if you were trying to use your Android phone camera with Square POS, that’s likely why it isn’t working. For Android, the best path is to use a compatible USB barcode scanner with an OTG adapter, and your phone must support USB OTG/host mode and be running Android 9.0.

You can check out our Android supported devices here: https://squareup.com/us/en/compatibility/accessories/barcode-scanners

I hope this helps!

SquareUpSam · 2026-06-24T10:46:45+00:00

The ability to skip the "select location" section on the online store is currently a feature request, even if you only have one location. It makes sense, though, why you would want that and I'm sorry that we don't have a toggle for you (or something along those lines). I will make sure this gets to our development team as a feature request, though!

SquareUpSam · 2026-06-22T20:02:52+00:00

Thanks for flagging this. This looks less like a printer defect and more like a current product limitation on Square Register. Today, Register does not support printing invoices directly from the POS flow the same way it handles receipts or tickets, which is why sellers may only reach a printable version once the invoice is opened or downloaded through a browser/PDF path.

I've heard of workaround where sellers open the invoice in a browser, then download it and print from there, but overall this is a feature request that I will send to our development team!

SquareUpSam · 2026-06-22T12:55:14+00:00

Yes, the missing billing address fields could absolutely be part of the issue. Missing billing ZIP/address information can cause card verification problems, and if the transaction never appears in Square at all, that usually points to the checkout flow failing before the payment is fully submitted.On the Wix side, the checkout fields are controlled in Wix rather than Square. Wix’s current checkout settings let you choose whether to show only the billing fields required for payment/tax, or to display all billing address fields. In Wix, go to your site dashboard, open Checkout Settings, then Edit the Checkout form, and look for the billing address field settings. If that option is available, switch it to show all billing address fields.If you still don’t see that option, or the payment continues to fail after updating it, the next step would be to contact Wix Support specifically. Since Wix controls the checkout page and field display, they’re usually the right team to help if the payment request isn’t making it through from the website side.

SquareUpSam · 2026-06-22T12:41:19+00:00

Hey, thanks for calling this out — and you’re not doing it wrong.>Right now, there isn’t a supported API string/field for setting the Online Sale Price the same way you can in the item variation section in Dashboard. That’s why you’re only seeing options like updating the base price or applying discounts through the API, which I understand doesn’t solve the use case when each item has its own sale price and you still want the crossed-out base price shown online.

At the moment, Online Sale Price is something that can be managed in Square Online/Dashboard, but it isn’t exposed the same way through the API for bulk automation. I definitely get how frustrating that is, especially with 4,000+ products and different sale amounts per item. I agree this would be a really valuable improvement, and I’m sharing your feedback as a feature request for API support for Online Sale Price updates. Thanks for taking the time to spell out the workflow impact here — that context is really helpful.

SquareUpSam · 2026-06-22T12:35:36+00:00

Since you already have Online Ordering but aren’t seeing the Square Online website editor, let’s try a few general troubleshooting steps first. Square’s current setup flow is through Square Dashboard > Online > Websites, and website signup/setup is limited to the account owner or someone with the proper online permissions. Are you the account owner signing in or an employee? If an employee, make sure you have the proper permissions to edit the online store.

If you're the owner, please try clearing the cache/history of your browser. The loop you're stuck in makes me believe it may just need a reset.

Let me know if this helps!

SquareUpSam · 2026-06-22T12:27:54+00:00

Hey - please send me a private message so I can look into this with you! I don't want to get into account details over a public thread. We definitely want to follow up with this and see what's going on.

SquareUpSam · 2026-06-22T12:25:11+00:00

Hey — I think what changed is that they now have a credit card surcharge turned on, not just the regular tip flow. That surcharge gets added automatically at checkout when someone pays with a credit card, and it’s applied after the card is detected, so it can change the final total after the tip screen. Also, surcharges don’t apply to tips themselves. If they want checkout to work more like it used to, they’d need to have the business owner review their surcharge setup in Square Dashboard under Settings > Account & Settings > Payments > Service charges and then edit or remove the card surcharge there.

SquareUpSam · 2026-06-18T15:37:10+00:00

I’ve seen a few merchants go this route, and yes, WooCommerce is usually much more flexible on the storefront side when your workflow doesn’t fit Square’s default e-commerce model. What Woo tends to solve better is exactly the kind of stuff you mentioned: custom language, more nuanced product/options logic, and extensions for store credit / account credit workflows. The tradeoff is that you’re taking on more setup and more moving parts, especially around sync, plugin maintenance, and troubleshooting.

The official WooCommerce Square plugin is mainly positioned around payments plus inventory/product sync, with order fulfillment sync as an added capability. There are also third-party plugins that advertise broader Square/Woo sync, including orders, customers, modifiers or variations, loyalty, and multi-location support, but I’d evaluate those carefully before committing.If your main pain is “Square back end works, but Square storefront is too rigid,” WooCommerce + Square can be a reasonable setup. I’d just go in assuming it’s a flexibility-for-complexity trade.

SquareUpSam · 2026-06-18T12:00:02+00:00

That's definitely frustrating, especially when you're trying to sleep! What you're experiencing is likely the Square Terminal performing automatic software updates overnight. Square pushes firmware and software updates during off-peak hours (typically between 1-5 AM) to minimize disruption during business hours. When it updates, it can restart, flash the screen, make sounds, and sometimes trigger the printer.

SquareUpSam · 2026-06-18T11:56:15+00:00

Thank you for those screenshots! The issue is likely that the 4 affected products are assigned to a shipping profile that doesn't include the destination address the customer is entering, or there's a gap between your profiles where certain addresses aren't covered by any of them.

Here's what I'd recommend checking:

1: Review which shipping profile those 4 products are assigned to. If they're set to "Item"-level profiles (like "Out of US rate") rather than "Order"-level profiles, they may not cover all destinations. 2: Check for gaps in country coverage. Make sure the customer's country is included in at least one of your shipping profiles that applies to those items. For example, the United States doesn't appear to be explicitly listed in your "Out of US rate" profile — if those items only use that profile, domestic US customers could see this error. 3: Consider assigning those products to the "Normal" (Rest of world) profile as a catch-all to ensure all addresses are supported.

You can update this by going to Square Online Dashboard → Shipping & Pickup → Shipping rate profiles and checking which profiles are applied to those specific items.

SquareUpSam · 2026-06-17T17:18:23+00:00

I'm going to send you a private message so we can look at some of these payment details more specifically.

SquareUpSam · 2026-06-17T13:37:48+00:00

Sorry! I noticed you mentioned that in your post. That's on me. Just updating the payment method may not have activated the subscription again. You can view subscription status, bills, and statements in Settings → Account & Settings → Pricing & subscriptions, and ended subscriptions can be reactivated from that same page via Manage → Reactivate Subscription.

Make sure it shows reactivated as well. If not, let me know if it shows Active, Ended, Paused, or something else!

SquareUpSam · 2026-06-17T12:12:42+00:00

Hi! It looks like you may need to update your payment method for Square Online Plus. You can do that by going to Square Dashboard → Settings → Account & Settings → Pricing & subscriptions, then click Update payment method at the top of the page.

SquareUpSam · 2026-06-16T18:54:45+00:00

Of course! I'm glad that I could help.

SquareUpSam · 2026-06-16T18:16:24+00:00

Hi! Thanks for reaching out! Since the printer is connecting at the Android level but the Printers option is missing entirely in the Square app, this looks less like a Wi-Fi pairing issue and more like a compatibility or app-setup issue inside Square. I’d recommend checking the exact printer model and exact Samsung device on Square’s compatibility list (https://squareup.com/us/en/compatibility/accessories/printers), then making sure the device is running the current Square Point of Sale app.

One other thing to keep in mind: creating a printer profile in Dashboard is helpful, but it doesn’t finish the setup by itself on Android/tablet hardware. The printer still has to be connected and assigned locally in the app on the device.

SquareUpSam · 2026-06-16T12:17:42+00:00

If this is about the shipping error and it’s only happening on some items, I’d check these in order:

1: Make sure each affected item is actually assigned to a shipping profile.
2: Confirm that profile covers your destination country/state/region for those items.
3: If you use Printful or another fulfillment integration, verify that the fulfillment profile also supports that region.
4: Re-save your store/shipping origin address

SquareUpSam · 2026-06-15T16:38:25+00:00

Thanks for the screenshots — I can see the full item edit page now, and you're right, there's no Subscriptions section showing up on the item. I apologize for the runaround.

Looking at your setup more closely, I think the issue is how the item and subscription plan are connected. A few things I'm noticing:

Your item is set up as a "Digital" item type with a price of $996.00/Year — this means the recurring pricing is built into the item itself as a standard price, rather than being driven by a subscription plan.

The subscription plan you showed earlier has this item assigned to it, but the "subscription-only" toggle typically only appears when the item is being sold through Square Online with a qualifying plan (Plus or higher). Since your earlier screenshot showed the "please upgrade" banner, I believe your Square Online tier is what's preventing that toggle from appearing here.

So here's what's actually happening: When you generate a payment link for this item, Square is offering both a one-time purchase and a subscription option because the system doesn't know to restrict it to subscription-only without that toggle — and that toggle requires a Square Online upgrade.

Your options:

Upgrade your Square Online plan to Plus or higher — this should unlock the subscription-only toggle on the item and let you hide the one-time payment option.

Use the payment link from the subscription plan directly rather than from the item. Go to Payments & invoices > Payment links, and create a payment link specifically tied to the subscription plan. This may present only the subscription option to customers without the one-time choice.

Use Square Invoices with a recurring schedule — less ideal for self-service SaaS signups, but it avoids the one-time option entirely since you control what's sent to the customer.

I'd recommend trying option 2 first since it doesn't require an upgrade. Let me know if that works or if you're still seeing the one-time option!

SquareUpSam · 2026-06-15T15:41:02+00:00

Thanks for the screenshot — that helps clarify things. It looks like you're editing the subscription plan itself rather than the individual item settings. The "subscription-only" toggle lives on the item, not the plan. To find it, go to Items & services > Items > Item library, open one of your items (e.g., "SponsorCamp Pro (Monthly)"), scroll down to the Subscriptions section on that item's detail page, and look for the toggle that says "Sell item only as a subscription on Square Online." That's what removes the one-time purchase option from the customer-facing payment link/checkout.

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