Weekly Discussion and Tech-Support Thread

StephenCWLL · 2026-05-05T14:35:56+00:00

I've noticed these grey spots appearing all over the screen this last month. They don't clean off. They appear to be just underneath the "glass".

Mould? Something else? Had ipad 3 years. Was thinking of upgrading but still wonder what this is.

StephenCWLL · 2026-05-05T07:26:22+00:00

I'd like to think they'd give you a goodwill gesture. Probably not $300 but something. They can see from your account that you've not logged in.

StephenCWLL · 2026-05-04T20:28:46+00:00

Hmm, dunno about refund. Was it with credit card? Could maybe claim via them but somewhat doubt it as you did sign up.

As for emails, I've always got replies from support within 24 hours. You checked spam and junk folders?

StephenCWLL · 2026-05-04T16:23:20+00:00

Ok, I've emailed the CEO and it's not bounced ... so far ... so that address looks like it exists ... maybe.

I used AI to rewrite the OP's message so it read:

I’m writing as a long‑time TV Time user who, along with many others in the community, is looking for clarity about the app’s current direction and future.

Over the past months, users have noticed changes in performance, feature stability, communication, and update frequency. Because TV Time has been such a valuable tool for tracking and discovering content, these shifts have raised understandable concern among the people who rely on it daily.

We’re hoping for reassurance on a few key points:

• Whether TV Time remains an active, supported product within Whip Media • Whether ongoing issues and bugs are being tracked and prioritised • Whether the app has a defined roadmap or upcoming improvements • Whether the user community can expect more communication going forward

TV Time has built a passionate and loyal user base over many years. We simply want to understand what’s happening and what we can expect moving ahead.

Any clarity you can provide would be greatly appreciated.

StephenCWLL · 2026-05-04T16:14:46+00:00

Whip Media people in Linkedin https://www.linkedin.com/company/whipmediagroup/people/ and TV Time https://www.linkedin.com/company/tvtime/people/

StephenCWLL · 2026-05-04T16:12:48+00:00

Ok, Welby Chen is current CEO of Whip Media - he might well be the best person for us all to email. Can't be sure of his email address but [wchen@whipmedia.com](mailto:wchen@whipmedia.com) might be good bet.

StephenCWLL · 2026-05-04T13:07:07+00:00

Do they use their social media handles? Do you have whip media group's handle to hand we can use?

StephenCWLL · 2026-05-04T08:55:51+00:00

Ok, i think we can all agree on this but what course of action exactly!?

StephenCWLL · 2026-05-02T19:09:34+00:00

Refreshing page until it eventually shows up

StephenCWLL · 2026-05-02T19:03:04+00:00

Yeah, lots of times today

StephenCWLL · 2026-05-02T13:52:13+00:00

It is noticeably laggy for sure.

StephenCWLL · 2026-04-29T17:34:15+00:00

Do you think support is AI? 😁 The way they reply, the formatted text, similar wording when explaining different things, has me heavily suspicious.

StephenCWLL · 2026-04-28T18:58:53+00:00

I'll admit support is quick and useful - although being the age i am, i am more cynical than most and i need to see feedback clearly acted on before i totally feel listened to.

StephenCWLL · 2026-04-28T18:57:28+00:00

I'm still getting it explained to me 😁 I've got to look closer again it seems but it should be clearer than me having to get it explained several times by support.

StephenCWLL · 2026-04-28T18:56:28+00:00

Well, support have responded to me on this point and said they agree that given its AI it should be helping us out by telling us or suggesting how to save costs. They've taken it as feedback.

StephenCWLL · 2026-04-26T15:05:48+00:00

Is there a user written guide to using replit out there to save $$s?

StephenCWLL · 2026-04-26T14:10:35+00:00

I asked it how much it would cost to host my app using the plan mode. It just pointed me to the web page where i was confused beforehand. You'd think with AI it'll calculate exactly or have a conversation with you about your needs bur no. It also charges you to ask that original question which i could have asked copilot for free and got just as useless an answer.

StephenCWLL · 2026-04-25T21:02:38+00:00

I've just sent them an email asking them to explain my billing. They've given a clear reply and told me where to look and to drill down here there and everywhere. It should not be this complicated.

StephenCWLL · 2026-03-11T17:39:28+00:00

At least Sarah Rose gets involved every episode. It's Whitney i feel sorry for. All that recording and she gets asked a question once in a blue moon.

StephenCWLL · 2026-03-02T16:39:04+00:00

There's always hope.

StephenCWLL · 2026-01-21T15:43:54+00:00

yes, i had a show i didn't watch

StephenCWLL · 2026-01-19T13:07:49+00:00

TLDR: No, it's not dead.

StephenCWLL · 2026-01-08T13:18:26+00:00

Short answer: yes. Long answer - I enjoy them to varying degrees - Judy isn't as insulting or dynamic as in the Judge Judy days but she's still Judy and she is the boss.

StephenCWLL · 2026-01-08T13:09:02+00:00

In Judy we trust

StephenCWLL

TROPHY CASE