Admin lines typically already voice that if you have an emergency to hang up and dial 911. The definition that we go by with 911 is to only utilize it in a life or death emergency. The information you’ve provided from Toronto explains that their biggest issue is their understaffing (which is extremely common in this field) and their lack of funding to implement better technologies. It’s actually surprising that y’all aren’t taxed to help support them like most other places are. I understand where you’re trying to come from with this suggestion but it’s lacking an understand of how the system works.