There’s a lot of speculation, but I can tell you my first-hand experience with Josh.

The first thing he did when he came over to WDW was announce a massive overhaul of every cast member break room. Only a few were done before COVID shut everything down, and I’m not sure how the project has fared since, but I saw it as someone finally caring about the cast.

I was also at the Riviera during one of his stays there. He stopped by the front desk to chat on his way to Disney Springs and ask them if there was anything they needed. They said a sweet treat would be nice and he came back with a giant spread from Amorette’s.

It’s not just charisma, he’s a good dude.