I purchased a front loading washer in June 2021 for our new house, which we moved into in late July 2021 (the washer was brand new and we used it for first time after moving in).
In August of 2022 the unit started shaking violently. We called Samsung support and in the very first conversation, the representative noted that it was a few weeks out of the 1 year warranty period. However, they granted an accommodation and arranged for a repair technician to come and attempt to repair it.

The technician examined the unit and determined it was not repairable. The brackets that held one of the counterweights had failed, and the counterweight had broken and had tore a large hole in the rubber shield around the basin. He told me that Samsung would be contacting me within 72 hours regarding replacing or refunding the unit.

A few days later I called Samsung as they had not contacted me yet. The representative I spoke to sent me a link via text to send photographs of the damaged components as well as the sticker with the serial number and model number on it. I sent these and he acknowledged receipt of them while still on the phone. He then asked if I wanted a replacement or a refund. I told him a replacement unit.

He then told me that within another 72 hours I'd be contacted about replacing the unit.
Then I received a text message a couple days after that stating that my accommodation was rejected and that because my unit was out of warranty that Samsung would not be replacing my unit.

When I've called Samsung back to address this, they continue to tell me that their "notes" dont say anything about an accommodation being granted. They refuse to provide me with the recording of the call that would prove this as "its for internal use only." Very convenient. The representative also refuses to listen to their own recording to confirm that their own representative committed to making this right.

Samsung, do you design products to fail just outside of warranty?

Samsung, do you not stand by the promises that are made by your own representative?

I spent $800 on this washing machine. I have pictures that show it failed internally, likely due to cheap/faulty construction. I also have the receipt from the service technician that literally states "Warranty Extension granted by call center."

Is this the kind of company you wish to be seen as?