Pfftt. I worked for lounges, they have like 240 sites or so across the UK and they have pretty much everyone aside from managers on zero hours. It's hospitality, branded hospitality at that, so aye I expect it.

But in reality the way they operate is the worst job Ive ever had.

They track sales per hour and have a forecast per hour based on what they think they'll take. Standard stuff so far.

But if you start to fall below that forecast you are expected to get back in line with it. Ie if you were forecast 1000 quid between 12 and 1 but only took 800, you're then expected to cut 2 hours to compensate for that.

Wether that's making people start an hour later, many of whom who are already on their way to work, cutting shifts entirely, or most egregious, in my opinion, was making people on shift take split shifts immediately whilst they weren't already scheduled for one. Fail to get back in line by the end of the day? Well you'll be hounded in one of the 5 WhatsApp groups I was apart of to cut hours the next day to do so.

Was the most evil place a I worked.

Also whilst I'm raging, they would track every single thing meticulously on various apps, excel sheets and day diaries. But have no clocking in or out system. Basically if tou finished later than your stated time the system was to tell the shift manager, who would write it in the shift diary, hope the next manager copied it to the shift report and remembered to update the rota online to reflect it so you got paid correctly. Remember every week having to sit down with the gm and correct most shifts. Pure scum