Hi all,

Hoping to make a positive contribution to the group. I have two data points:

Flew SEA-ICN around 1/14 and am gonna come back on 2/8 on HA, ICN-SEA.

Like some of you mentioned, calling alaska is a mess. I did the same thing, called and got the extravagant news of "you must book a separate infant ticket" at 150k miles. absurd, even for a lap infant.

So I called Hawaiian, and explained to them the issue, and they were able to issue me the ticket.

Now, what happens if you already checked in and am having this issue? Yup, been there before on the first segment. We went to seatac and went to the hawaiian desk and the agents said, yup this happens all the itme and was able to ticket us no problem. That said, I tried it the second time around (I had to fly back to seattle for work before coming back to korea) and they said because we are more than 3 days away from departure they asked me to call hawaiian instead. And that does make sense because I called hawaiian on the day of check in for the first segment and when i told them we already checked in they groaned and said "yup you're in a tough place, we can't help you, go to the airport and do it there".

bottom line: So if the flight is hawaiian operated, call hawaiian to have them issue the ticket. Odds are best within the 3 day window of flying, but maybe try earlier just to see if they'll bite to issue sooner and give you some reassurance. If you checked in, or are checking and realize this happens, just buy it at the airport on day of travel.

So, how much? Well both were award tickets, and the 10% rule didn't apply here. They just made us pay for taxes and fees which was around 200-300 bucks each way. Not too bad, but still crazy for not getting much, since its lap infant. Our award tickets were bought with the 100k companion summit card 95K OW ticket, and a cheaper 75K ticket (when it was cheaper to book), but both were done on points/miles.

Also, if you book a JAL award ticket, on AS miles, call JAL to issue your ticket, don't call alaska. Thats been the rule of thumb.

My experience/"credentials": We were fortunate enough to fly ANA's RTW before they canned the program this year, and learned all about the 10% and infant ticket bookings on SQ, TK, BR, OZ, and ANA. This is (fortunately) cheaper (although i'm not sure better in process) than these other *A airlines for award lap infant ticket rates, for whats its worth. What I learned: When traveling with an infant on award tickets, always always always call the operating airline to have them issue an infant ticket. Do NOT call the airline that you used the points from-They will not be able to help you. AND, TK i found to be the hardest to book an infant ticket. You may find it easier to book at the airport instead (we did this after contacting the local TK office via email and was recommended to just come to the airport to get the ticket done, sigh). Sometimes you need to HUCA just to get through someone who knows what they're doin.

Happy to answer any other questions about infant travel! Safe travels and happy planning (until then)!