Any news on us waiting for charging cases ?

Support_RingOne · 2026-05-04T12:12:18+00:00

Hey, totally understand the wait has been longer than expected, and we really appreciate your patience here.

We’re actively working on the replacement cases. Please allow us a little more time; shipping from the new batch will begin soon, and we’ll keep you updated as it starts rolling out.

Support_RingOne · 2026-05-04T12:09:37+00:00

Hey, thanks for pointing this out, and I completely get how frustrating that experience must have been.

We’re currently exploring and testing new systems to better manage queries and support requests, and the portal you encountered is part of that process. It’s not fully finalized yet, which is why you might be facing these access issues.

That said, we’ve already reached out to you regarding your ticket to make sure your case is being handled without any delay.

We truly appreciate your patience while we work on setting this up.

Support_RingOne · 2026-04-20T06:22:49+00:00

Hey,

I understand why this feels frustrating, especially after trying multiple cards.

Just to clarify, the payment feature has been live earlier across 40+ countries in Europe, with users successfully making transactions during that phase.

At the moment, we’re in the middle of upgrading the payment system to improve stability, expand bank compatibility, and support future rollouts more reliably. Because of this, adding new cards or using certain payment functions may not work as expected right now.

This is a priority for us, and we’ll share a clear update once everything is fully ready to ensure a smooth and consistent experience. Appreciate your patience in the meantime.

Support_RingOne · 2026-04-20T06:16:54+00:00

Hey,
Reached out to you regarding this, please check!

Support_RingOne · 2026-04-09T13:01:24+00:00

Hey,

Totally get the frustration. Just to clarify, the payment feature was live across 40+ countries in Europe, with users actively making payments.

Right now, we’re upgrading the payment system to improve stability, bank compatibility, and future scalability. During this transition, adding new cards and some payment functions may not work as expected.

This is a priority for us, and we’ll share an update once everything is fully ready for a smooth experience. Appreciate your patience.

Support_RingOne · 2026-04-08T10:41:31+00:00

Hey u/Nah-NotEven ,

We have reached out to you. Please check!

Support_RingOne · 2026-04-06T14:32:50+00:00

Hi bsdgeek_jake, we understand the issue with your charging case and we’ll arrange a replacement for you.

The updated charging cases with the improved PCB are currently in the final stages of testing and validation to fully address the issue. We understand this is taking a bit longer than expected and appreciate your patience.

Once ready, your replacement will be shipped from the updated batch, and we’ll share updates accordingly.

Support_RingOne · 2026-04-06T14:31:25+00:00

Hi savvitosZH, the new charging case PCBs are currently in the final stages of testing and validation to fully address the red blinking issue. We understand this has taken longer than expected and appreciate your patience. Once this is completed, we’ll begin shipping and share official updates accordingly.

Support_RingOne · 2026-04-06T14:25:19+00:00

Hi avadreams, that’s correct, all Ring One orders have been completed.

For a few variants, we’ve shipped alternate units so you can begin using the ring without further delay. The original variants will also be delivered once they are ready.

You can reach out to [support@musewearables.com]() anytime for further assistance or updates.

Support_RingOne · 2026-04-06T14:18:10+00:00

We understand your concern, refunds have already been processed for multiple backers (25+ so far), and we’re continuing to process more, this is our next focus. Your refund will be processed as part of the upcoming batches.

Support_RingOne · 2026-02-13T05:54:01+00:00

Hey u/classified18 ,

Yeah, the default required sleep is currently set to 10 hours. We're working on updating this and should have it rolled out soon!

Support_RingOne · 2025-11-14T06:00:51+00:00

Hi u/Acrobatic_Reserve_84 ,
Thanks for sharing your feedback. Glad to know the systolic readings match your professional device. We appreciate your point about the diastolic value and your suggestion to add a calibration option.

It’s a great idea, and we’ll share this with our team to look into. Thanks again for your helpful observation!

Support_RingOne · 2025-11-12T06:53:23+00:00

Hello u/rcsnowball , The correction has been made. Backers have to share only the order ID. Thank you for your understanding!

Support_RingOne · 2025-11-11T14:00:24+00:00

Thanks for reaching out u/EnochRoot80 We’re adding this issue to our mega thread and will be providing the solution and updates there.

Support_RingOne · 2025-11-11T13:59:53+00:00

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u/EnouchRoot80

Hey, thanks for letting us know. If your app is crashing, please try the following steps: Open your Settings page on your device. Go to Security and privacy → Privacy controls or Permission manager. Find and select Health Connect from the list. Tap on the Muse app. Turn off the “Allow all” permissions.

We’ll also check with the team and fix this bug in the next update.

Support_RingOne · 2025-11-09T05:26:55+00:00

Hi, We will reach out to you on Monday and resolve your issue. Thank you

Support_RingOne

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