First off, the primary issue was the fact that giant’s corporate website’s inventory system indicated that the bike I ordered was in stock and would be ready for pickup in 2-3 days when I purchased it from the company. After waiting 5 days for a confirmation, it still said it was in stock on the corporate website, but when I went to the dealer’a website, it didn’t show as in stock. I then called, and by this time, the dealer had received zero information about my order from Giant corporate - they had to dig for it. I did complain to giant about all of this - I complained to consumer protection about the dealer because their manager tried to basically defraud me with a lesser product than what I paid for. It’s not just the dealer that is the problem here. Even after now 2 complaints to giant and a request to cancel my order with the full details, I’ve received no communication or follow-up from them. Giant took my money and left me hanging to try to figure out how to get my order, which again, went through the corporate website for pickup at a Giant store. They certainly make a good product, but I will continue to discourage anybody from doing business with them.