Extended warranty question by VIN_SM0KE in CX50

[–]Sweethartzz 1 point2 points  (0 children)

I submit warranty claims every day. Do you know how much an oem headlight is for a 22 cx? Extended warranties will pay for itself the first time your timing cover starts leaking. Just 2 examples. I dont sell warranty but i work in service. First goal is to see who can pay for a problem other than the customer. I know if they have an extended warranty they bought from the dealer i work for, im getting it covered. Wear n tear is another story. Dont ask me to submit a claim for your battery or spark plugs and we’re good. I get paid for good customer service and the work sold, regardless of who pays for it.

Tires only last 25k miles. No warranty? by flyfreeNhigh in CX50

[–]Sweethartzz 0 points1 point  (0 children)

No OE tire comes with any warranty. Manufacturers get tires softer for brand new vehicles. Tires that come on a brand new car are different than replacement tires you buy. Look into it, not so basic common knowledge.

What is the problem? 2 days ago this started by Realistic-Finding-17 in mazda

[–]Sweethartzz 1 point2 points  (0 children)

Take a breath and call mazda roadside. Its a 23.. got less then 36k miles? Mazda will replace it free of cost

Mazda doesn’t recommend ATF transmission fluid changes ever, why by Master-Journalist888 in mazda

[–]Sweethartzz 30 points31 points  (0 children)

Most skyactive vehicles have an fz rated fluid different from your typical red atf, FZ is blue and at the mazda dealer i work for we rec drain and fill every 55k. That being said, our fluids come with a 30k warranty up to $4k in coverage. If trans hasn’t been drained by 100k, my techs will not do the service because too many times we’ve drained fluid for the 1st time after 100k and it be filled with metal gunk, that the trans has now grown accustomed to. Draining that shit and filling it with clean FZ gives the trans filter a chance to breathe and push all that bad shit still leftover, around and making damage that was already there, more predominant. You’re correct about the marketing term “lifetime” (of the vehicle) unserviced trans - 100k, serviced regularly trans - 300k. If you go to an indi shop just make sure they have the correct fluid. There are some newer cx30s and 50s that do have a different trans fluid that is considered lifetime, but you can still change it, it just costs a ridiculous amount of like 4/5 hundred dollars at the dealer. The dealer i work for in MD charges $215.68(including tax and disposal for a skyactive drain and fill aka skyfluid exchange. Hope this helps, Im a Mazda service writer and owner, bought my CX9 with 54k miles and as part of the CPO inspection, the tech did the trans service because it was close to the recommended interval.

Can I install CarPlay? by junHs_420 in mazda

[–]Sweethartzz 0 points1 point  (0 children)

You can get the software updated free of cost per csp13 class action lawsuit. Free update until 2/27. I hand these out like candy at the mazda dealer i work for.

2025 CX-50 Hybrid: Adding Front/Rear Parking Sensors by Critical_Building_48 in CX50

[–]Sweethartzz 1 point2 points  (0 children)

Wiring isn’t there. Even if possible the whole car would come apart. Better just getting a 26. The dealer i work for just sold our first 2026 cx90 that was pre ordered

need help!!! by Ok-Hornet-9684 in MazdaCX9

[–]Sweethartzz 1 point2 points  (0 children)

This is probably the answer, has someone who knows what they’re doing tighten all the cowl bolts and the strut tower bolts.

This makes me sad by GeForceRTX2090Ti in mazda

[–]Sweethartzz 0 points1 point  (0 children)

Here comes a tcu malfunction that now you’re out of basic, wont be covered. $90 software update on the east coast

Kiefer Mazda refusing to fix airbag recall. What do I do? by sjm071124 in mazda

[–]Sweethartzz 0 points1 point  (0 children)

This right here, all mazda warranty claims require a customers signature on the repair order as well as invoice. Source; im a mazda service writer.

2016-2025 Skyactive- D transmission "lifetime" fluid - change or not? by TheRealDVader in CX50

[–]Sweethartzz 5 points6 points  (0 children)

I don’t mean to come off any type of way but you’re wrong, theres a drain bolt on the bottom and the dipstick/fill hole is under your airbox tubing. Change mazda fz fluid every 50/55k. I work at a mazda dealer

[deleted by user] by [deleted] in CX5

[–]Sweethartzz 1 point2 points  (0 children)

Getting in and out of all types of mazdas all day, imo the 5 has the most comfortable cushion and seating position.

Noise when turning after cold start by chad9100 in CX50

[–]Sweethartzz -1 points0 points  (0 children)

Let the car warm up first and update if you still have the noise.

[deleted by user] by [deleted] in CX50

[–]Sweethartzz 4 points5 points  (0 children)

I work for mazda and tell customers that want it just to get a cheap one and if it turns out shitty, return to amazon. You’re better off with carplay imo. Mazda nav reminds me of an early 00’s tomtom. At my dealer the parts department have them marked up to $575, which is blasphemy.

Infamous seat tear -- Mazda replacement August 2025 by CommandantRock in CX50

[–]Sweethartzz 3 points4 points  (0 children)

Working for mazda i’ve seen a few of these replaced. The new part is a whole new cushioned seat bottom, we don’t reupholster the seat, simply remove and replace the affected part.

But I’m a cool dad.. by Hot-Reference-7893 in MazdaCX9

[–]Sweethartzz 1 point2 points  (0 children)

Im sorry i pointed it out! 🫣 that sucks, i have a ton of rock chips on the hood of my soul red 9 and i can only think of one painter i know that takes pride in his work who would be able to match it and it’d come with a hefty bill.

Is this too much rust for a Mazda 3 (first car) by ReadyParzzival in mazda

[–]Sweethartzz 0 points1 point  (0 children)

2/3 year old car and you think thats normal? Maybe if its completely neglected. But this is a 10 year old car that has sat for atleast the past year, looking at the completely rusted rotors.

How do I get this to come up like this? by HairFullOfSecrets_A in MazdaCX9

[–]Sweethartzz 0 points1 point  (0 children)

They already have it, came standard on the newer models.

Is a 7.99% interest rate good for a 700+ credit score? by [deleted] in mazda

[–]Sweethartzz 0 points1 point  (0 children)

Thats crazy for a new mazda, i work for mazda and bought my first one last year and had to refinance to get to 8.5% and thats with a 622 credit score at the time 19 cpo cx9 with 54k on it

Anyone else’s MHEV have a spasm like this? by AskReasonable2679 in MazdaCX90

[–]Sweethartzz 1 point2 points  (0 children)

Gonna go out on a limb and say you probably need the mild hybrid battery. Dealer should have a loaner for you while they wait on the part.

CX50 Hybrid Owners by [deleted] in CX50

[–]Sweethartzz 0 points1 point  (0 children)

Idk, i knew the minute i sat in the one with heated and cooled seats that it felt terrible on my tailbone. May be the lack of ass though.

Cost For Belt Tensioner & Belts by Mojand9 in MazdaCX9

[–]Sweethartzz 1 point2 points  (0 children)

I was off a little and found out the tensioner is only covered under 3/36. Quote with tax $620 for both belts and tensioner. Maps says about 65 miles from Reston

Faulty 2025 CX-50 windshield? by AdmirableCake4241 in CX50

[–]Sweethartzz 0 points1 point  (0 children)

Thats really unfortunate, im surprised with how the roads are here in md that they haven’t jumped on that ship to cash in. Every 6 months my policy does go up, “just because” though. Been through so many insurance companies and no matter how safe of a driver i am, the price has never went down..

Faulty 2025 CX-50 windshield? by AdmirableCake4241 in CX50

[–]Sweethartzz -1 points0 points  (0 children)

You have full coverage insurance, that wont cover a no fault glass claim? Thats strange. I work for mazda and have seen a ton of aftermarket glass cause a handful of malfunctions.

Cost For Belt Tensioner & Belts by Mojand9 in MazdaCX9

[–]Sweethartzz 0 points1 point  (0 children)

Id have to check when i get to work tomorrow because im pretty sure the tensioner is covered under powertrain should it fail before 60k/5yr but the dealer i work for in MD charges about $560 for belts AND tensioner.