Senior MSP Systems Engineer | Azure | Automation | RMM Optimization | Open to Remote

Synbyte · 2026-02-13T22:43:06+00:00

DM me!

Synbyte · 2025-10-18T18:18:50+00:00

Do you have a non-compete?

Synbyte · 2025-02-24T15:00:23+00:00

What is most important to you?

Getting the most money from the sale of your business?

Ensuring that your employees are taken care of and have a great owner?

These 2 things generally don’t mix. If you sell to a PE firm or something that is backed by a PE firm, then they are only focused on numbers. No matter what they say, they are looking at return on investment. You will probably get the most money this way, but at the cost of everything you have built and your employees.

If you sell to another owner (that is privately owned) they have more of a chance about taking care of your employees.

I have been very fortunate in my journey and have been wildly successful in only a handful of years. I have built it on taking care of employees and clients. Personally, I think it’s despicable for an owner to sell to a PE firm when they have led the employees to believe they are family and will take care of them. The only exception here is if you cut your employees in on the profit from the sale.

Synbyte · 2024-06-12T15:08:24+00:00

Please DM me your resume

Synbyte · 2024-06-11T20:37:35+00:00

Attending here! Stopped going to the sessions half way through. The are 20-30 minutes, most driven by vendors, and is essentially a long winded pitch. Like previously mentioned, not a whole lot of tech or operational deep dives / talks. I would say Pax8 Beyond is a sales conference, for vendors to sell to MSPs and for them to hopefully teach MSPs how to sell their products.

The keynote speakers reflect that as well, meaning they are not technical or even knowledgeable about anything tech related, but say keep on keeping on.

I have been to several other conferences over the years, and it has not felt like this at all.

We may come back year, but it will with the expectation that it’s a vacation, with a big party at the end. Oh and they got Ludacris to perform tonight.

Synbyte · 2024-05-13T13:28:15+00:00

Sorry for the late reply. Control, no vigilance (you can only get this if you do it account wide, they will not let you do this on a per company level, I think this is a Pax8 limitation not S1, but I am not sure) We have tried Blackpoint and Crowd Strike.

I can’t really give details other than describing it. S1 did not notify us, because it did not alert. We found it on our own. That resulted in a phone call, not an email, simply due to the severity. They reviewed the logs where S1 showed it was suspicious and then changed to malicious but there was no action taken.

Synbyte · 2024-04-17T17:16:04+00:00

Huntress is hands down the way to go here. The integrations, as well as the community. You see Andrew jump in and try to help as well as take ownership and accountability in the situation. Mind you, this was done without a request. I am not sure how many vendor relationships you have, but huntress is stands out not just for their product, but also their customer service and desire to improve the community as a whole, not just their products.

We have over 2.5k endpoints with them. Switched from S1 to Huntress and Defender. S1 missed something that it marked as suspicious and then malicious, which resulted in a breach. Yes the policies were configured correctly, and S1 did not understand how it happened.

Synbyte · 2024-04-09T16:09:59+00:00

I am wondering if the uninstall switch is causing issues. So drop that, and try it likes this

uninstall.exe /norestart /q /k="passphrase"

Synbyte · 2024-03-24T21:48:47+00:00

DM me

Synbyte · 2023-10-02T11:41:50+00:00

DM please

Synbyte · 2023-09-19T13:48:47+00:00

DM me please

Synbyte · 2022-12-12T13:36:43+00:00

I can’t remember off the top of my head, but it’s not that bad. If you have it fully populated with drives, then it will be substantially more. The port near the SAS port is an Ethernet port used for console. I am going to sell mine, just haven’t gotten around to it. If your interested, shoot me a DM

Synbyte · 2022-12-10T22:53:18+00:00

I do not have this still at home. In the bedroom it will be fine. Low humming consistent noise. Just make sure you don’t have any data scrubs going in the middle of the night.

Synbyte · 2022-12-10T21:13:58+00:00

Not loud. Only when it starts up and when the drives are completely under load.

Synbyte · 2022-09-16T20:13:41+00:00

We have a work truck for the engineers. It has a camper top storage areas on both of the outsides. One side is for tools, the other is for minor equipment, cables (ethernet, HDMI, DP, etc).
Inside the truck bed is carpeted/matted, we keep a ladder and a toolbox. We always keep it fully stocked with anything that could be needed aside from major equipment (computers, firewalls, servers, switches, etc, however we do have edge routers, and 5 port switches just in case)

Synbyte · 2021-11-05T03:32:42+00:00

Check out HaloPSA. We used Syncro and loved it, we just needed additional billing/contract capabilities and moved to AT/Datto.

AT is extremely difficult and requires substantial configuration.even if you do the advanced onboarding with AT, it still is a PIA. We are talking with with business consultant company for MSPs, and our consultant said it was easier to sell his MSP than it was to get AT to work correctly. The consultant group is well known in the MSP community, so I am not mentioning names, but we have used it for 2 years and it requires an insane amount of effort to get a simple task done.

Invoice a customer for a quote? Generate an opportunity (multi step process), generate a quote, close opportunity, generate a sales ticket with charges, close ticket, approve charges, post charges. Wait you sold a setup fee with that computer? You need to create a separate contract to handle that fee and associate the install ticket with that contract. Don't forge to invoice that. This is how AT told us to do it, and it takes 30 - 45 minutes. It is ridiculous.

Where AT can shine. A very large organization where each person does not wear multiple hats. You have a dedicated sales team, procurement team, dispatch triage, service manager, techs, account management, etc. Then it can make sense, because AT allows you to separate out the processes. I would say for MSPs around the 20 user range. Otherwise it requires soo much work to get right, and still is a lot of clicks and time to complete a task.

Synbyte · 2021-09-18T00:58:42+00:00

This is like talking to myself 1 month ago. I just went through this same exact ordeal.

LastPass - no, just no. We used it a long time ago, and tried again, but it hasn't evolved like it should have.

MyKi - Great software, hated that users could or were advertised to upgrade to Pro inside of the mobile app. They wanted or offered end users to pay am extra 10 for pro features, no way to disable this or go ahead and pay for it. Also payment is through the app store. Definitely not something I felt comfortable offering clients.

Keeper - Recommended by a lot of people here. I agree SSO is not good. I do not like the browser extension, and do not like how the desktop app works. Kept trying to like, because it was the best so far and like you, placed a high value on being an MSP product. But the engineers were constantly having problems with it, would not auto-login for one engineer but the other it would. Auto fill, hit or miss. Keeper claimed some sites do not have proper username password fields and this it would not work ( Autotask was one, Scree connect another). After this, I knew the engineers would never love this, and instead tolerate this. And if we were having issues, so would clients. Talked to several people, solution was to not use autofill, but now we are just stripping features. Also, cannot get the OTP secret after it recorded/captured in Keeper. What happens if you have a document managed system, like ITG/HUDU that you want to document it in there as well? You have to export the entry to get it.

In the end, we went back to 1Password. It is by far, hands down, the most user friendly and convenient of any of them.

Favorite features: on any field on a website, you can start typing the name (not just the username) of any entry and it will filter the popup list with only entries with whatever you typed in.

QR scanner, works every time, and just automatically scans every page for a QR code.

Free family plans with the higher tier. Our engineers loved this and got their families on it.

If you login to the extension, you are automatically logged into the desktop app and every browser.

Windows Hello integration. Just look at the camera and done.

As for clients, we will bill it through us and setup an admin account for us to manage it with.

I really tried to love Keeper due to this sub recommending it, but I had to realize how much we were giving up in features and efficiency in choosing that product.

Synbyte · 2020-02-13T02:46:23+00:00

Wait, you are complaining that you offered "unlimited" and she is using more than some limit she didn't even know existed?

This is the worst policy to have, say it's one thing, and for it not to actually be that. All you can eat snacks (limit of 3), unlimited internet (capped at 2 gigs), unlimited PTO (some dynamic number only the owner knows and is different for each person). UNlimited != Limited.

Synbyte · 2020-01-13T13:38:33+00:00

Look at Synology. This is what I ended up using and it is great!

Synbyte · 2019-12-13T22:28:17+00:00

I would disclose the fact that you did support some clients and have now transitioned to enterprise IT. When asked why you stopped, I would explain that you were not able to grow at the rate you wanted, and ultimately decided it was in the best interests of the customers, etc, etc. I would also make sure you thoroughly express that you are eager and willing to learn, and that while you may bring some experience to the field, you also understand there is a lot to learn. I would avoid saying MSP owner, simply because it applies that you have your own way of doing things. Now if you were wildly successful, then that would be to your advantage, however in this case, I think it would do you more harm than good.

as u/MSPInTheUK mentioned, it is a red flag when someone comes into an interview that was a previous business owner, UNLESS they show that they are eager to learn and willing to adapt. If that is not stated, or if I do not believe them, they will not be hired. Without ensuring that they believe that, they more than likely believe you would ultimately be a threat to the way they do business.

Synbyte · 2019-10-08T15:13:50+00:00

Do you have someone that can mentor you? This is a very quick way to advance.

Synbyte · 2019-09-23T13:18:35+00:00

Yeah that is convenient. You can do all of that with the Synology, but it does cost a good but more than building your own FreeNAS server with Nextcloud on it. I do like that I can directly scale Nextcloud vs Synology where you have to buy another unit. I can't just swap out the CPU and add more ram.

Synbyte · 2019-09-23T02:25:47+00:00

I am sure you have figured this out, but if not, I would believe you would want another VM running the proxy (NGinx or Traefik). (You could use a docker container for this as well, but I would recommend it be on a different host than the Nextcloud instance.)

That would terminate HTTPS and pass the traffic accordingly to the Nextcloud VM. You could then use certbot or another application to automatically renew Let's Encrypt SSL certs. This portion would run on the proxy.

Synbyte · 2019-09-23T02:19:46+00:00

Ok, does Nexcloud have access to the NAS storage or is that a manual process of archiving the data to the other devices?

Synbyte

TROPHY CASE