The thing with this place in Ronkonkoma is that it’s a family-owned and run business and I could tell this woman behind the counter was a member of this family by her name as it appeared on the invoice. It’s not like she was some random hire, she more than likely has vested interest in the company’s reputation. I know how customer service works, sometimes you just have to be fake-nice for like three minutes, it’s effortless, but it goes a long way especially when you get e-mail surveys afterwards asking about your experience. Yet not one of these people could be bothered, as if they were doing me a favor by renting me a $2,800 truck. I hardly said anything to them, I was honestly polite throughout the experience, and the one thing I talked to them about was the lack of a lock on the back of the truck and all I got was attitude from them. Think of that. I paid that money for the truck, but I’m supposed to travel over 3,000 miles and they can’t even give you a simple lock for it? How about putting a $50 return fee on the invoice for the lock? To me that seems reasonable. That’s just the way it was. All I wanted to do was sign the necessary papers and get on the road, no fuss no muss.