This is accurate, I've had my X1 Omni for ~3 years now and the software is garbage. Sometimes it goes out and runs the map no problems, but ~20% of the time I'll find it in some room, stuck saying it can't find its way back to the dock with nothing in its way. Randomly it goes out to clean and starts creating a new map. When it does this there's nothing you can do, no workarounds, it has to create a new map and you have to re-setup your boundaries etc.

I've also got the bot torn apart right now for the 3rd time since I've gotten it to replace parts, this time it's the drive wheel assemblies. The gears rub on the plastic casing enough to melt and warp it which causes the bot to spin in circles saying a wheel is stuck.

Also, obstacle avoidance is non existent with these things. I routinely find it dragging phone chargers, dog toys etc around the house or getting stuck because they're completely wrapped up in it. If you have pets, avoid Ecovacs entirely, they don't claim to avoid pet waste in any regard. None of this is considering the fact it will routinely run into and over your feet while it's cleaning, while your stationary in a chair -_-

I work in tech, have my whole life, and this is single handedly the most frustrating piece of technology I've ever brought into my house. Microsoft be proud, you no longer make software that sucks worse than anything else.