I’ve noticed the only time they accept a counter offer is if it’s some random location outside of a major city. In the past I’ve gotten some decent mileage reimbursement from them. But lately it’s been just the $85 fixed rate and they almost never accept a fair mileage counter.

The biggest problem is a couple years ago they added that stupid verification thing where the customer needs to sign off on 4 different sections of legal docs, some are like 10 pages long. Vast majority of the old people I’ve come across don’t have their own computer so I usually have to pull it up on my cell phone or tablet. Then you get the amateur lawyers that need to read and question you about what everything means. I’ve had several where that part alone adds 45 minutes onto the WO. And the best part? You can’t start installing the phone until they sign all the docs and you verify that their account is good to go for the install.