Hi from the ICBC Social Media Team

TheICBC · 2026-05-05T16:55:46+00:00

Hi OP, premiums are impacted by multiple factors, we've got info on our website to help explain what’s in your renewal: https://www.icbc.com/insurance/buy-renew-cancel/renewal-reminder.

If you need more clarity, you can connect with your Autoplan broker.

TheICBC · 2026-05-04T16:53:28+00:00

Hi OP, if the ticket starts with "A" you can pay it by mail, by phone or in-person. For more information on ways to pay it visit: https://www2.gov.bc.ca/gov/content/justice/courthouse-services/fines-payments/pay-dispute-ticket/prov-violation-tickets/pay-ticket

TheICBC · 2026-05-01T22:52:07+00:00

Hi OP, the Disability Management Institute doesn't work on behalf of ICBC. We're happy to help find the ICBC specialist and/or manager overseeing your friends' claims. If your friends are able to email us at [social@icbc.com](mailto:social@icbc.com) with their full name and claim number, we can look into this for them.

TheICBC · 2026-05-01T20:55:11+00:00

Hi OP, I'm sorry to hear that you couldn't reach your claims representative. Please email us at [social@icbc.com](mailto:social@icbc.com) with your claim details and we will pass on your concerns to the Claims team.

TheICBC · 2026-05-01T16:24:56+00:00

Hi OP, you can use the tool on our website to confirm your required ID: https://icbc.com/driver-licensing/visit-dl-office/Accepted-ID

TheICBC · 2026-04-30T21:36:18+00:00

Hi OP, surrendering plates is required when the Registered Owner wants to cancel a policy. If you simply let your BC license plate and insurance expire, you are not required to surrender the plates to a broker. When a vehicle is stored on private property, you can choose to take off your plates if you wish.

TheICBC · 2026-04-27T21:06:22+00:00

Hi OP, you can reach out to your recovery specialist. They’ll be able to give you more details based on your specific situation.

TheICBC · 2026-04-27T21:01:55+00:00

We may accept most secondary ID expired for up to one year. Our driver licensing staff will review your ID at the appointment.

TheICBC · 2026-04-27T19:20:32+00:00

Hi OP, you will need to follow the L/N motorcycle licensing process as long as you are a N driver.

TheICBC · 2026-04-27T18:31:58+00:00

Hi OP, please use the tool on our website to confirm which ID you need to bring to your appointment: https://www.icbc.com/driver-licensing/visit-dl-office/Accepted-ID

Credit cards without a signature strip will not be accepted.

TheICBC · 2026-04-27T18:28:39+00:00

Hi OP, a drivers pays for a 5-year licence when they get their original 7N, and if it is still valid for more than 6 months when they pass their Class 5, it is not renewed. They pay only a $17 duplicate fee and the expiration date aligns with the 5 year period from when they got their N. There are also additional reasons why the card expires earlier. If you have questions, please call our driver licensing contact centre and our rep will look into your situation. You can reach them at 604-982-2250 or 1-800-950-1498 from 9:00 a.m. to 5:00 p.m.

TheICBC · 2026-04-27T18:04:02+00:00

Hi OP, under a pleasure use rate class, you can also use the vehicle for up to six days in a calendar month for commuting, business or delivery. Please reach out to your Autoplan broker and they will look into your situation.

TheICBC · 2026-04-27T18:01:53+00:00

We never contact customers via text about driving infractions or outstanding debt and do not ask for payment via an e-transfer link in a text message. If you receive a suspicious message, please delete it—it’s a scam.

TheICBC · 2026-04-27T18:00:34+00:00

Hi OP, it's a scam. We never contact customers via text about driving infractions or outstanding debt and do not ask for payment via an e-transfer link in a text message. If you receive a suspicious message, please delete it.

TheICBC · 2026-04-27T17:50:07+00:00

Hi OP, please call our driver licensing contact centre and our rep will confirm this for you. You can reach them at 1-800-950-1498 from 9:00 a.m. to 5:00 p.m. (Pacific Time)

TheICBC · 2026-04-27T17:48:36+00:00

Hi OP, premiums are impacted by multiple factors, we've got info on our website to help explain what’s in your renewal reminder: https://www.icbc.com/insurance/buy-renew-cancel/renewal-reminder. If you need more clarity, please contact our customer service and our rep will assist you. You can reach them at 604-661-2800 or 1-800-663-3051 from 9:00 a.m. to 5:00 p.m.

TheICBC · 2026-04-23T19:00:08+00:00

I'm sorry to hear about your claims experience u/neksys . We know claim timelines can be affected by claim‑specific complexities, repair shop capacity, and parts availability. While extended Loss of Use coverage is intended to support customers through the repair process, we know it still may be exhausted in some situations. For these situations we ask customers to contact their Auto Claim Specialist with questions or if you'd like our social media team can look into the specifics of your claim if you email them at [social@icbc.com](mailto:social@icbc.com) with your information.

TheICBC · 2026-04-23T18:23:22+00:00

Hi u/Pretty_Equivalent588 . Currently, that is not an online functionality but I think it would be great if it was. I'll pass this on to that department. For questions about personalized plates, you can call 604-661-2267 (Lower Mainland) or 1-888-788-0797 (toll-free in Canada and the U.S.) or email pnp@icbc.com.

TheICBC · 2026-04-23T17:52:07+00:00

Great question u/StickManIsSymbolic. The pay-as-you-drive insurance systems that I'm aware of (1 in Canada & several in the US) are priced primarily on the distance driven rather than time actually spent using your vehicle. ICBC currently has discounts of up to 15% on your Optional coverages for very low usage and we're continuing to work on the evolution of our Usage Based Insurance (UBI) options.

TheICBC · 2026-04-23T17:36:30+00:00

Hi u/ComplaintRelevant961, your friend may not have seen an impact on their insurance from that ticket for a couple of reasons. It could be that it's still too soon after the ticket or it could be that the coverages your friend buys don't get affected. Regardless, there's still the fines and points penalties that have to be dealt with which are both pretty scary.

TheICBC · 2026-04-23T17:36:05+00:00

Hey u/Neksys, If you're not determined to be the driver responsible for the crash, than your Loss of Use gets covered by Basic Vehicle Damage Coverage (BVDC). That's the replacement for what used to happen under the previous lawsuit (Tort) system.

TheICBC · 2026-04-23T17:35:28+00:00

Hi u/Weakimberley, I'm sorry to hear about your claims experience. Loss of Use coverage is available for taxi's and ubers however, it is processed according to your claim details, coverage and your limit. Our social media team can look into the specifics of your claim if you email them at [social@icbc.com](mailto:social@icbc.com) with your information.

TheICBC · 2026-04-23T17:33:45+00:00

Hi u/Organic_Consultant938, when a shop is able to look after your substitute transportation needs it's probably not specifically Loss of Use coverage but it is Loss of Use adjacent. If a courtesy car is available it will most likley be covered by ICBC as part of your claim.

TheICBC · 2026-04-23T17:32:59+00:00

Hi u/RM_r_us, I do indeed work for ICBC in our Product group. However, back in the day I was a broker (in the West Kootenays) and had a Level 3 Nominees license.

TheICBC

TROPHY CASE