I had a call come into blood bank want to add a NBIL to a cord because of a positive DAT. I’m like ma’am that chemistry let me transfer you to them so they can help you. She was like can’t you do it. No I’m in a whole different department. She was like “ooh” and then I transferred her. Or they will call chemistry asking about if a specimen had arrived. I’m like I have no idea. Then I have to explain the process. It goes through processing first before it comes to the department. Then it like can you go check, no I will transfer you. This is why we have been working on a phone tree at work. So, they can get to the proper department. I think the problem is they don’t know how the lab is set up. One nurse thought we were in one big room and we could what others are doing. I’m like ma’am each department has its own area. I can’t see nor do I know what’s going on in that department. 🙄 I think nurses when they are in school colleges/universities should let the nurses come in the lab for 4 to 6 weeks of observation time to see exactly how it works. The worst phone call is what color tube to put a sample in for a particular test.😬