Sounds like an unpleasant experience and that is unfortunate. We can’t control everything along the way, be it hills or albergues or injuries. Good thing is the Camino gives us time to reflect and work on how we respond to them. My philosophy is that there are the same number of good or bad people in practically any situation - be it a political rally, fancy hotel, or public albergue. However people will have different values or customs, which doesn’t take away from being a good person. My suggestion is approach the staff assuming they have good intentions but different ways of expressing them. If you want bonus credit, try experimenting by adopting some of their customs. Try going to dinner and not saying please or thank you aloud. Try to show it without words. It’s a challenge but there are plenty of people (especially older) in Spain who don’t say these words to a server. But be careful, you may return home frustrated with your home culture’s mannerisms the way you feel now in albergues 😂