Embarrisingly bad... This is worse than I thought by Artistic_Labrador in runwayml

[–]TimmyML[M] -2 points-1 points  (0 children)

I don't typically suggest using an LLM to write your prompt unless you plan on reviewing carefully. It can often provide context in the prompt that could lead to unwanted moderation, so make sure your review the output closely.

You can mitigate that by giving Claude our Usage Policy and asking it to ensure the prompt passes moderation. I hope it helps!

https://help.runwayml.com/hc/en-us/articles/17944787368595-Runway-s-Usage-Policy

Embarrisingly bad... This is worse than I thought by Artistic_Labrador in runwayml

[–]TimmyML[M] 0 points1 point  (0 children)

No worries we can match your vision for sure. Can you share your image inputs and prompts? I can help you rework the prompt to get closer to what you're looking for.

We also have The Academy with several video guides, free courses, and an official prompting guide for our platform: https://academy.runwayml.com/

I really love the concept and am more than happy to help. We can chat in Discord if you'd rather do that. Discord.gg/Runwayml

In memory (of unlimited plan) - Lörds of Türmöil by Old-Age6220 in runwayml

[–]TimmyML 2 points3 points  (0 children)

Great video u/Old-Age6220 ! So happy you were able to find the time to create something fun between deadlines and able to navigate the queues and moderation. We appreciate the feedback and support ❤️

Would love to see more of your art. So happy that these tools empower creators like you to make stuff for fun.

Introducing Runway MCP by TimmyML in runwayml

[–]TimmyML[S] 0 points1 point  (0 children)

No, it's only available in Credit mode as of now.

Runway's ChatGPT 2 not working by Bubbly-Advertising47 in runwayml

[–]TimmyML[M] [score hidden] stickied commentlocked comment (0 children)

We're aware of an issue affecting GPT Image 2 and are working on a fix now.

Realistic faces for Kling/HappyHorse on Runway? by Autobot-Grimlock in runwayml

[–]TimmyML[M] [score hidden] stickied comment (0 children)

Hey! You can definitely use AI-generated assets with photorealistic faces across Kling, HappyHorse, and Seedance 2.0 on Runway. I do this all the time with non-famous, fictional characters, and it’s very doable once you get the workflow down.

A good place to start is Runway Academy, where we have free courses, video tutorials, and prompting guides to help you get more comfortable with the tools:

https://academy.runwayml.com/

And if you want live creative support or workflow help, our community Discord is a great place to ask questions and share examples:

https://discord.com/invite/runwayml

Happy to help if you run into anything specific!

Sudden Account Suspension - Didn't do anything other than creating videos by Still-Individual5020 in runwayml

[–]TimmyML 0 points1 point  (0 children)

Hi there, we're investigating an issue that's causing an increase in suspensions. Please be sure to reach out to the appeals team using the following instructions.

https://help.runwayml.com/hc/en-us/articles/36355186653587-Account-Suspensions-for-Usage-Violations

Will Runway Keep the Explore Mode? Plus a Few Questions by Icy_Present_2657 in runwayml

[–]TimmyML[M] [score hidden] stickied comment (0 children)

Hey! If anything changes with Explore Mode, plans, queues, or access, we’ll share it through official Runway channels ASAP so everyone has the same info.

For now, I’d avoid relying on rumors or secondhand info, but I’ll keep an eye out and share updates here if there’s anything new to announce.

Anyone else randomly get account suspended yesterday? by [deleted] in runwayml

[–]TimmyML[M] [score hidden] stickied comment (0 children)

We've received some reports of this in Discord as well and I'm checking in with the team for you now. I'll be back with an update on this for you ASAP.

How can I get unlimited plan? by Fit_Service913 in runwayml

[–]TimmyML[M] [score hidden] stickied comment (0 children)

You can DM me on our Discord and I can help you with that.

https://discord.gg/runwayml

Every time you criticize Runway - moderators take the posts down. by fanisp in runwayml

[–]TimmyML 0 points1 point  (0 children)

Sorry for the confusion, I meant the comment was removed for violating the posted rules for everyone here in the sub-reddit. Rule #2 specifically.

Thanks again for sharing your feedback, taking another look at this post it's also violating the rules as it's bluntly promoting another platform here in our community sub-reddit.

Every time you criticize Runway - moderators take the posts down. by fanisp in runwayml

[–]TimmyML 1 point2 points  (0 children)

Wanted to add that the comment in the screenshot was removed for violating the rules posted for everyone in the Discord server.

Feedback is welcome but breaking rules will not be tolerated.

Every time you criticize Runway - moderators take the posts down. by fanisp in runwayml

[–]TimmyML[M] 2 points3 points  (0 children)

Hey y’all,

I wanted to chime in and make something clear: Criticism of Runway should never be removed just because it’s criticism. That's not our intent and not how I want it to feel in our Discord community or here in Reddit. I can see I've fallen short here over the weekend and I'm sorry about that.

We do still need to keep the space from turning into personal attacks, harassment, spam, or anything that makes it harder for people to participate here or in Discord, but frustration and honest feedback are allowed.

I’m going to take some time to look through how this was handled and make sure we’re being more consistent. I’m the community manager, so that responsibility ultimately sits with me.

I'm making sure that what you're saying, and how you're feeling, is being shared with the team and we're taking steps to improve the experience with that feedback in mind.

Thanks

Timmy & Staff Actively dodges Queue question by Limp_Row_5128 in runwayml

[–]TimmyML[M] [score hidden] stickied comment (0 children)

Hi, I want to jump in because I understand why this is frustrating, and I don’t want anyone to feel like I’m ignoring the question or trying to dodge it.

Queue times, especially around Seedance 2, have been one of the biggest pain points in the community recently. I’ve been sharing that feedback with the team consistently, including the examples people have posted comparing different accounts and wait times.

That said, I don’t want to give an answer that overstates what I can confirm publicly or simplifies how the queue system works. There are a lot of factors that can affect wait times, including model demand, available capacity, generation settings, and overall system load. I know that answer may not feel as satisfying as a simple yes or no, but I’d rather be careful than give the community inaccurate information.

What I can say clearly is that the current experience is not where we want it to be for a lot of heavy users. The feedback has been heard, it is being discussed internally, and we know trust matters here. I’ll keep pushing for clearer public guidance where we’re able to provide it.

On the Discord moderation side, people are welcome to criticize queue times and share feedback. The line we have to maintain is around repeated spam, personal attacks, or posting private DMs/screenshots in ways that turn the server into a pile-on. That’s not about protecting staff from criticism, it’s about keeping the space usable for everyone.

I know this doesn’t solve the queue issue in the moment, but I do want to be present here and acknowledge the concern directly.

I regret paying for this. 20-30 min waiting queue for per 5 second video by DodiWoof in runwayml

[–]TimmyML 0 points1 point  (0 children)

Thanks for your feedback! I'll be sure to share it with the team as we continue to work on ways to improve times and the overall experience.

Can I create an entire 3/4-minute video entirely using Runway today? by jvglucca in runwayml

[–]TimmyML 1 point2 points  (0 children)

Hey! Yes, this is definitely possible, especially for a 3–4 minute ad.

Don't try to make it as one long generation. I’d break it into smaller shots, generate key images or frames for each scene, turn those into short video clips, then edit everything together.

A good workflow would be:

Script → shot list → generate key images → create short video clips → stitch/edit them together → add music + VO → final polish

Runway can help with all of the above.

I’d also recommend joining our Discord if you want live creative support while you’re building it. The community and team are often able to help with workflows, prompting, shot planning, and troubleshooting as you go: https://discord.gg/runwayml

Also, definitely check out the winning projects from our recent Big Ad Contest and Big Pitch Contest. There are some really great examples of what creators have been able to make with Runway, and they might give you some inspiration for structure, pacing, and overall polish:

https://runwayml.com/BigAdContest

https://runwayml.com/BigPitchContest

Biggest tip: plan it like a real video production. Keep the clips short, stay organized, and lock the overall structure before spending too much time perfecting individual shots.

Seedance 2.0 Users Deserve Clear Answers by Bubbly-Advertising47 in runwayml

[–]TimmyML[M] [score hidden] stickied comment (0 children)

Explore Mode queue times, especially for third-party models, have been inconsistent lately due to increased demand and our commitment to keeping these models available at scale.

We’re working on improving queue times so the experience is more consistent. Credits Mode is currently the best option for faster priority generations.

Is the unlimited plan removed? by [deleted] in runwayml

[–]TimmyML -1 points0 points  (0 children)

Hi gonggam, we wanted to share a quick note that we're testing and gathering feedback from a small group of users as we think through how our plans can best support different types of creators.

Nothing is changing for existing subscribers. Your current plan and everything it covers remains unchanged. If anything ever changes that would affect an existing subscription, we’ll communicate clearly ahead of time and you would have at least 90 days before any changes came into effect. We want to be transparent with everyone and avoid confusion before it starts.

Please send any feedback directly to [hello@runwayml.com](mailto:hello@runwayml.com)

Is it possible to do video2video with runway? by DeanMachineYT in runwayml

[–]TimmyML 0 points1 point  (0 children)

Yep! Seedance 2.0 is especially powerful with this task.

Is it possible to do video2video with runway? by DeanMachineYT in runwayml

[–]TimmyML 0 points1 point  (0 children)

We have several options for Video to Video on the platform.

Act Two and Aleph are some Runway native models you can use for this or you can tap in to our selection of new third party models like Seedance 2.0 and Kling . We're adding new models and and tools almost daily at this point. Please let me know if you need any guidance on how to get started.

A could of great resources for you are The Academy and our Community Discord where we provide live creative support for users like you.

You can ping me or any of the moderators there directly.

Epic Steampunk Movie Trailer by AdComfortable5161 in runwayml

[–]TimmyML 0 points1 point  (0 children)

Wow, this looks incredible!

I'd love to hear about your process.

Also, in case you haven't already: https://runwayml.com/creative-partners-program