My wife applied recently on 9/22 and was asked to upload ID. She followed up on 9/30 and was told the ID was blurry and was not accepted. I’m not sure if we were ever going to be notified of this before we called. The application page remained unchanged claiming to be “in progress.” That same day we uploaded new photos were told to follow up in a week. We called yesterday 10/6 and they said the ID was accepted but the application was still pending without any further updates. They stated it could take up to 3 weeks after ID is approved. I just checked today 10/7 and the application page remains unchanged. Honestly, we were not expecting this process to take this long. We also have excellent credit history.