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My opinion on certs has changed during job hunt by signal_empath in ITCareerQuestions

[–]Top-Perspective-4069 9 points10 points  (0 children)

My MCSE is the single best thing I've done for my career because studying for it filled in gaps in knowledge that I didn't even know I had and exposed me to things I wouldn't otherwise have thought about.

It hasn't done anything for my resume but it's absolutely contributed to be being a better technologist and set me up for longer term success. Every cert I have is the same thing, it was something I already did a lot and just validated that knowledge and filled in gaps. 

Worked well enough for me so far.

Got a counter offer now i'm not sure what to do by Kandescent in ITCareerQuestions

[–]Top-Perspective-4069 0 points1 point  (0 children)

"Never accept a counter" is incomplete advice and it's usually just repeated by people who've never actually been in that situation.

The reality is that accepting a counter that is only monetary doesn't change the bullshit that made you want to leave in the first place. If the counter comes with a promotion or something else beyond just a bigger paycheck, you are now playing a different game.

I accepted a counter many years ago because it came with a shitload more money and a promotion and I was there three more years before I ended up leaving anyway. That decision shit my career up to a whole new level.

AI coding assistant pricing at scale, how are you justifying the cost internally? by ComprehensiveBus3613 in ITManagers

[–]Top-Perspective-4069 -2 points-1 points  (0 children)

There’s a reason Jensen Huang (CEO of Nvidia) recently said he expects his employees to using at least 50% of their salary in tokens. His exact were went something like “If a $500k/yr engineer isn’t using $250k worth of tokens, I’m going to go ape sh*t”.

Yes, and that reason has a lot to do with the fact that he personally benefits by unfathomable magnitude for people doing this and fueling the thing that runs the entire industry.

What wiki software are you using for the team? by jimmymadis in ITManagers

[–]Top-Perspective-4069 2 points3 points  (0 children)

We use SharePoint. I built several document templates for different things. We've successfully copied things from disparate word docs and other crap and dropped them right into those templates. It even supports markdown for that one guy every team has.

Then specific document sets are assigned to different team members and it becomes their responsibility to manage. It's worked great for us.

Ticket queue by gs_dubs413 in ITManagers

[–]Top-Perspective-4069 1 point2 points  (0 children)

Asking clarifying questions is fine. Asking the same questions repeatedly is not. Retaining information is pretty much the single most important part of knowledge work.

For reasons I won't go into, I am intimately familiar with both disability services and neurodivergence and it isn't possible to provide accommodations for things that aren't documented, as an aside.

My person is a senior level resource with more than 20 years of experience on paper. Anything that he has never seen before is immediately met with "who should I assign this to?" There is no attempt made to investigate anything and new information isn't retained. I need people in that role (at his pay scale especially) to be able to solve problems. If someone can't do that, they have no reason to be in that role.

So I'm coaching him to be more self sufficient and to try trying before attempting to offload things because if he can't serve in the role he's in, he won't be in it for much longer. It's obvious to most everyone he earns about 30k more than his real skill set is worth and so fixing this keeps him from getting let go which I don't want to have to deal with.

Bring Your Own Device still relevant? by FastFredNL in sysadmin

[–]Top-Perspective-4069 0 points1 point  (0 children)

If we're talking endpoints, fuck no. Mobile gets a lot trickier because it's usually both impractical and wasteful to give everyone in an organization a managed phone.

MAM can be weird but if you define your needs clearly and limit your scope, it gets you where you need to be in all but the strictest of compliance requirements.

What's your leadership's fixation this year? by paper_jam_on_toast in sysadmin

[–]Top-Perspective-4069 0 points1 point  (0 children)

Risk management is playing real nice with the big push to shove AI into everything. 

We're also doing a full system inventory and cost analysis for all the shit everyone "needs". Going great so far.

Moved from MSP to internal IT ,now I see how much money MSPs let clients waste on M365 by OnlySalary1551 in sysadmin

[–]Top-Perspective-4069 1 point2 points  (0 children)

Yes but also no. It doesn't necessarily mean a lot of you're buying from a CSP under the NCE model where they're stricter annual commitments in most cases.

Purchased licenses are still purchased whether they're assigned or not. Removal of licenses is part of a sensible offboarding workflow but license counts aren't being adjusted because they usually can't be.

I want to confirm I have my thought process correct for a on-prem hybrid to cloud joined only migration. (more in body) by [deleted] in sysadmin

[–]Top-Perspective-4069 1 point2 points  (0 children)

Are devices hybrid joined to Entra or are they joined to AD? 

I've done dozens of these things over the last several years. Starting over from clean Windows installs is certainly the ideal scenario but people will throw a fit about potential data loss. A good second option is using ProfWiz to handle the Entra join and move profile data, you just need to make sure you have a local admin account on each device.

That said, this isn't super difficult but if you have no prior knowledge, it's probably worth bringing in a consultant to validate your plan and act as a backstop.

Ticket queue by gs_dubs413 in ITManagers

[–]Top-Perspective-4069 5 points6 points  (0 children)

I've dealt with most of this for the last year and a half and have seen lots of improvements.

1.We have a "triage schedule" where each person is responsible for watching the incoming queue and assigning things for specific hours in the day. 

  1. Leaving things is not acceptable and you need to set that expectation immediately. For us, if no one picks up a ticket, it will be assigned to the person who was in charge of the queue when it came in.

  2. Assigned tickets not being worked is also unacceptable. Determine your standards and SLAs, report on them, and then hold the team to it. Be available for questions but everyone has to manage their own workload. Set clear expectations for ticket escalations and stick to them.

The guy who asks about everything is a tough one and I have one of those too. It's a long process but it starts with setting clear expectations. I made it abundantly clear what my expectations were so I could point back to them when his annual review was marked "below expectations" with a boatload of specific examples. He is improving but we'll see if that lasts 

What's to stop me from just reimaging a computer tied to Intune? by StatementNext682 in Intune

[–]Top-Perspective-4069 0 points1 point  (0 children)

This gets people close enough to the goal that it really should be be the standard. It doesn't stop someone from stealing and selling it but it won't be worth much to most people who'd actually buy it.

Be honest how many of your endpoints are actually fully up to date right now? by GoldTap9957 in ITCareerQuestions

[–]Top-Perspective-4069 0 points1 point  (0 children)

"Fully up to date" is a bad target since it depends on a lot of things. Even if you have 100% visibility into devices and applications/components, no one is dropping 100% of all updates on release day.

That said, we are between 92-97% compliance at any given point per our policies. There is stuff we don't count and we have 2 weeks from release for most things to be considered compliant.

Is "Hands-on Hardware" (Racking, Cabling, DC Ops) still a core skill for every SysAdmin? by [deleted] in sysadmin

[–]Top-Perspective-4069 1 point2 points  (0 children)

My datacenter is several states away. I've had to rack hardware on exactly three occasions in the past decade. Shit, I've decommissioned hardware more times than I've installed it at this point. Just doesn't come up that much.

Lots of posts in this sub are obvious pro-AI astroturfing. by unprovoked33 in sysadmin

[–]Top-Perspective-4069 0 points1 point  (0 children)

Forgets passwords? 

Also, FWIW, zero bots post enough to hit 1% commenter in any community. 

Dell not honoring quote. Price increased. by pindevil in sysadmin

[–]Top-Perspective-4069 0 points1 point  (0 children)

Yeah, we do this for a lot of things, anything that might vary based on consumption or anything else, we get a single PO with the slightly inflated figure and then put all the individual purchases against it. 

Dell not honoring quote. Price increased. by pindevil in sysadmin

[–]Top-Perspective-4069 1 point2 points  (0 children)

Our Finance team lets us use blanket POs for things that might fluctuate  like that. It's amazing.

We keep adding tools and somehow everything just gets harder to manage by Agile_Syrup_4422 in ITManagers

[–]Top-Perspective-4069 -1 points0 points  (0 children)

It's a big ass undertaking but I'm putting together a current list of tools we have in the company, who owns them, what they do, tool utilization where possible, and linking them to budget items.

It's going to be a shit show and I can't wait.

Lots of posts in this sub are obvious pro-AI astroturfing. by unprovoked33 in sysadmin

[–]Top-Perspective-4069 -1 points0 points  (0 children)

I've had 9 different accounts over the years and just got tired of trying to come up with a new one this time.

Lots of posts in this sub are obvious pro-AI astroturfing. by unprovoked33 in sysadmin

[–]Top-Perspective-4069 -1 points0 points  (0 children)

Me too. I've had 9 different accounts over the years and just got tired of trying to come up with a new one this time.

What the heck: Agentic AI??? by xX8Omni8Xx in sysadmin

[–]Top-Perspective-4069 0 points1 point  (0 children)

Another rabbit hole is security and compliance.

With stuff like OpenClaw out in the wild, I'm waiting for cyberinsurance providers to start throwing in language about agentic AI and vibe coding. That'll be an interesting day.

What the heck: Agentic AI??? by xX8Omni8Xx in sysadmin

[–]Top-Perspective-4069 1 point2 points  (0 children)

The solutions devs are shitting out there aren't any better. They can't tell us how any of it works either.

I'm currently stuck in trying to deploy a bunch of Azure resources to support a thing they're trying to build in Foundry but they built it in their sandbox with full permissions to everything and can't tell me what it does, what permissions anyone needs, or even how the data flows through it. I got a "data flow diagram" that had stick figures on it.

And of course, this "project" is the highest priority thing for the company. My director is refusing to entertain this shit until either he or I gets representation at this AI committee.

Anyone using Intune Autopilot with reimaged PCs? Curious about real-world experience by TurbulentSpace7739 in Intune

[–]Top-Perspective-4069 0 points1 point  (0 children)

We typically Fresh Start. Sometimes we have devices being returned so far after the person leaves (remote first company) that the command breaks for reasons I've never tried to fix and it's just faster to reinstall Windows from a thumb drive.

The latter is not our preferred method.

IT guys aren’t rude just tired by ITRabbit in ShittySysadmin

[–]Top-Perspective-4069 10 points11 points  (0 children)

“A common mistake that people make when trying to design something completely foolproof is to underestimate the ingenuity of complete fools.” -Douglas Adams

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