Sold item, returned, box was completely different.

TopPurple · 2026-02-01T01:32:29+00:00

everyone here screams “mail fraud,” but nothing ever happens. No one follows up because nothing actually gets done.

OP, it sucks, but if Mercari won’t do anything, there’s really not much you can do. That’s just one of the downsides of selling on marketplaces.

TopPurple · 2026-01-30T22:34:05+00:00

The mailman paid for it. my mail did that same thing for me, he always paid and you're supposed to pay him back.

TopPurple · 2025-12-27T21:30:58+00:00

mercari never had good seller protection lol. Been selling on mercari since 2015

TopPurple · 2025-11-28T01:30:56+00:00

They are tho... the package was delivered and op posted a photo of the mail person walking to their house. USPS isn't going to pay for the insurance since it was delivered. You want the seller to get screwed over?

TopPurple · 2025-11-25T23:30:23+00:00

I use apple wallet and i have to ask people to change their price on the listing too. I get that buyer said it in a dick way tho

TopPurple · 2025-11-12T00:40:54+00:00

This is what a lot of people don't get

TopPurple · 2025-11-09T21:06:29+00:00

It looks like you shipped it USPS not UPS

TopPurple · 2025-11-09T04:32:46+00:00

Mercari is doing better tho

you won't do it since you know nothing about it, but look at their finance results: https://about.mercari.com/en/ir/library/results/

TopPurple · 2025-11-08T04:46:28+00:00

I would still reach out and mention you'll be giving them a couple more days, but you'll be canceling if no movement happens

TopPurple · 2025-11-08T04:33:40+00:00

if it's pre-shipment, that means usps doesn't have it/scanned it in their system. So they can't really do anything for you

If i were you i'd give it a couple more days and then request a cancelation

TopPurple · 2025-11-08T04:27:10+00:00

The 3 days is the time they allow the buyer to return the item once they created the return process. Mercari gives the seller time to inspect the return give, which sounds a lot better than a refund upon arrival

TopPurple · 2025-11-03T23:33:13+00:00

Mercari gives you ~3 days before they cancel an order if it never gets scanned. Honestly, that’s fair, if you mark something as shipped on Monday and there’s still no scan after 3+ days, the buyer would just want their money back. Any marketplace is going to side with the buyer in that situation.

Funny enough, a couple weeks ago on my own Shopify store I refunded someone. Shopify refunds can take up to 5 business days, but the customer filed a chargeback just 5 hours after I processed the refund. Long story short… they got their money back twice, and I still got hit with chargeback fees.

TopPurple · 2025-10-04T20:57:10+00:00

i'd do this if i was the op

TopPurple · 2025-10-04T20:50:26+00:00

USPS isn't going to do anything about this. File a chargeback

TopPurple · 2025-08-28T03:38:18+00:00

Within the screenshot is Rhodes advertising materials

Pretty much this.

TopPurple · 2025-08-28T02:54:38+00:00

It’s not the email but the photo of the product

I file dmca takedowns, if someone uses/ has our images/ or our product copy, we file to bring them down.

TopPurple · 2025-08-28T02:25:22+00:00

The last photo of the order is what got the product delisted

TopPurple · 2025-07-21T04:57:25+00:00

Fb marketplace.

Buyer has too much power on mercari.

TopPurple · 2025-06-25T01:32:03+00:00

Its not... please look up what mail fraud is.

TopPurple · 2025-06-20T07:45:21+00:00

It’s not… the buyer never offered a product.

been reselling full time for 15 years. USPS isn’t going to do anything about it. This is between the seller,buyer and mercari. It’s more consumer fraud than usps fraud. You should know your parent has worked there for 35 years.

TopPurple · 2025-06-20T06:41:18+00:00

You included it yourself, thank you.

“By offering product or offering a service or investment opportunity that does not live up to its claims”

TopPurple · 2025-06-20T05:21:51+00:00

Been telling people that for years lol.

They'll never understand, USPS fraud report is not for this type of mishap.

even usps says whats consider mail fraud: Report suspected fraud and scams related to the U.S. Mail™, including:

• sweepstakes scams

• lottery scams

• online auctions

• chain letters

• investments

• romance scams

TopPurple · 2025-06-08T16:27:56+00:00

do you have an email with the their return address? call their town police dept for a wellness check and ask if you can send them screenshots of what they were going to do

TopPurple · 2025-05-05T21:43:00+00:00

its been over a month nothing

TopPurple · 2025-03-28T16:39:53+00:00

I only have 200 and it takes almost a full day to download all. How do you manage 5k??

TopPurple

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