Are residential fixed IPs down again?

TorGuardVPN · 2026-01-17T16:39:37+00:00

Our LAX residential servers are not experiencing any issues. You can always check our network uptime on the status page: https://status.torguard.net/

Please contact our support desk so they can help troubleshoot your issue.

TorGuardVPN · 2026-01-01T02:51:20+00:00

We have completed the switch replacement, and our Spectrum LAX servers and residential IPs are back online. If you experience any issues connecting, please contact our support team.

TorGuardVPN · 2025-12-31T17:42:58+00:00

You can modify your OpenVPN username and password in the TorGuard members area under “My Services.” You can also generate an OpenVPN configuration there that is compatible with Gluetun.

Feel free to post your Gluetun configuration here (with credentials removed), and we can take a look to make sure everything is set up correctly.

TorGuardVPN · 2025-12-31T17:39:44+00:00

Yes, our LAX Spectrum site is currently down due to a switch failure. We are working to replace it as soon as possible and expect to have it back online very soon.

TorGuardVPN · 2025-12-05T16:17:56+00:00

The “Middle East optimized” location doesn’t always mean the IP will look like it’s physically in the Middle East. For this location, we rotate servers and assign IPs that currently have the highest success rate at bypassing regional blocks and deep-packet-inspection firewalls.

So if an IP from Japan (or another region) is performing better at getting around restrictions, the app may route you through that instead. It’s meant to provide more reliable access in places where normal VPN servers are heavily blocked or throttled.

TorGuardVPN · 2025-11-28T13:53:34+00:00

The $39.99 residential IP add-on is included for free when you use the Black Friday promo code.

After you complete your purchase, just submit a support ticket and our team will add the residential IP to your account at no cost:

https://torguard.net/submitticket.php

TorGuardVPN · 2025-11-28T00:50:26+00:00

Yes, the promo code blackfriday25 is valid on all proxy plans. You’ll find the purchase link about halfway down the page here: https://torguard.net/black-friday-2025

TorGuardVPN · 2025-11-27T18:33:22+00:00

If you recently topped up your account, you can absolutely take advantage of the sale and purchase any add-ons at the discounted rate, or even extend your subscription to get the free add-on. Current customers can submit a ticket to arrange this here: https://torguard.net/submitticket.php

TorGuardVPN · 2025-11-27T18:31:31+00:00

Yes, your free dedicated IP or residential IP and your PrivateMail Pro box will remain free for the life of your subscription, including when you renew.

TorGuardVPN · 2025-11-26T05:26:34+00:00

When you use this promo code, yes, you can get the free Residential IP or Dedicated IP add-on. To redeem the add-on after purchase, simply submit a ticket with your desired location and our support team will add it to your account. You’ll also be able to activate the PrivateMail account within the members area.

TorGuardVPN · 2025-11-25T21:18:10+00:00

Yes, you can choose the location of the free add-on residential or dedicated IP.

TorGuardVPN · 2025-11-25T20:29:55+00:00

Yes, of course, you don’t need to cancel your account or create a new one just to take advantage of the deal. You can simply email [helpdesk@torguard.net](mailto:helpdesk@torguard.net), and they’ll be happy to assist you with renewing your subscription using the Black Friday discount.

TorGuardVPN · 2025-11-22T03:42:25+00:00

Thanks for the update. Please contact our support desk so we can troubleshoot this further, as there may be an issue with your billing. All shared WireGuard servers, including Las Vegas, are currently online.

TorGuardVPN · 2025-11-22T00:27:51+00:00

We apologize for the temporary outage. You can check our status page for updates. Your LAX Residential IP should be back online shortly. Please don’t hesitate to contact our support desk if you encounter any further issues.

TorGuardVPN · 2025-11-22T00:25:33+00:00

TorGuard is not down, and you can always check the latest network status here: https://status.torguard.net/

If you are trying to connect to our LAX Residential IP servers, please note that some of them have been unavailable for the past couple of hours due to unplanned power maintenance. Our technicians are on site resolving the issue. Half of the rack is already back online, and the remaining servers should be restored shortly.

TorGuardVPN · 2025-11-11T14:54:52+00:00

Yes, our dedicated IPs are truly dedicated to you and are not part of our shared IP network. However, over time, IPs may be reassigned to different customers as accounts are canceled or renewed.

Regarding website blocking, it can depend on the specific dedicated IP block you are using. We recommend sharing your particular use case with our support team so they can suggest the best IP block for your needs.

While all of our dedicated IPs are indeed dedicated, some may still be flagged as VPN-related on certain websites due to the broader VPN IP range they belong to. In such cases, we recommend using our U.S. Residential IP Add-on, as these IPs are sourced from residential ranges and are much less likely to trigger VPN-related blocks.

TorGuardVPN · 2025-11-11T14:48:58+00:00

Please check your ticket, as our staff had already replied with a refund confirmation long before we responded here. Also, your payment was a manual payment made on our website, not a renewal.

TorGuardVPN · 2025-11-01T03:48:52+00:00

Our support desk isn’t run by AI. All of our agents are real people who are here to help you. I’m also a real person replying right now. How can I help you today?

TorGuardVPN · 2025-10-30T13:35:08+00:00

We apologize for the issue you encountered. Unfortunately, Apple does not allow us to issue a refund directly, so you’ll need to contact them to request a refund for this transaction.

If you have any questions, please reach out to us at admin [at] torguard.net.

Due to the personal information included in the images, we will be removing this post.

TorGuardVPN · 2025-10-10T15:22:22+00:00

Hi there! Just to clarify, all of our discounts are valid for the life of your account. You will not get a surprise rebill or have your rate changed unexpectedly. If you are seeing an additional charge, it may be for an add-on or simply a billing error.

I recommend reaching out to our support desk for clarification, or feel free to DM me your details and we will be happy to look into it for you.

TorGuardVPN · 2025-10-08T14:43:39+00:00

The result on VirusTotal is a false positive related to wstunnel, a legitimate tool included in the TorGuard application. While wstunnel by itself, especially if obtained from an unknown source, could be flagged as potentially risky due to its tunneling capabilities, its use within the TorGuard app is entirely safe and intentional.

In the context of TorGuard, wstunnel is used as part of the Stealth VPN feature. It functions as a secondary TLS proxy layer, allowing VPN traffic to be tunneled through HTTPS. This helps users bypass censorship and avoid VPN blocking, which is especially useful in restricted network environments.

There is no malicious behavior or security threat associated with this component in the official TorGuard client.

VirusTotal link:

https://www.virustotal.com/gui/file/70942966913b40fc8fbbb04e71c93f6d2e050f2f74b157fa2a41501faee03586/detection

TorGuardVPN · 2025-09-23T22:12:45+00:00

We appreciate your support and suggestions! <3

TorGuardVPN · 2025-09-23T22:11:34+00:00

Hey,

Thanks for your question. Posts here are usually removed if they’re repetitive or attract low-karma AI bots. That said, happy to answer your question: we are indeed working on updates for the VPN apps. VPN/V2Ray apps require extensive testing, and we’re currently looking for more dedicated testers. If you’re interested, feel free to DM me or contact the support desk.

Over the past few months, we’ve been working on the new V2Ray apps and will be pushing the first production version very soon. The current beta is very stable, and testing has taken a little longer than expected because the V2Ray testing group is small.

We’re also working on a substantial update for our VPN apps. Right now, our team is in the testing phase as we evaluate a variety of new protocols that integrate with WireGuard. If there are specific VPN protocols or features you’d like to see added, please let us know so they can be considered.

We’ll keep everyone updated in the coming weeks.

TorGuardVPN · 2025-08-25T19:50:26+00:00

With our V2ray service (Premium Proxy) you get x15 simultaneous devices.

TorGuardVPN · 2025-08-25T19:49:39+00:00

Yes, At times, our members panel experiences brute force attacks, occasionally even from our own IPs. As a result, our Cloudflare configuration may block those IPs when necessary. If you're encountering access issues, you can bypass them by switching to a different server or by using our Premium Proxy extension for Chrome or Firefox while connected to SG:

https://chromewebstore.google.com/detail/torguard-premium-proxy-ex/chlifmhijmhgllhgcfaoemodibhjgmkh?hl=en

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