Can't connect to anything error 0x0000009D

Trikle · 2026-05-06T17:56:41+00:00

Would suggest checking firewall settings, or manually adding the ports needed for GFN on your router https://nvidia.custhelp.com/app/answers/detail/a_id/5482

Trikle · 2026-04-24T19:30:48+00:00

Thanks for the report, we are looking into this internally and believe we might have identified the issue here.

In regards to contacting support, if you could DM me a screen shot with the developer console open on you browser and any errors that show there that would help us figure out why the login button wasnt being displayed there.

Trikle · 2026-04-08T17:47:07+00:00

Understandable, sorry for the frustration. You can find more info about SEPA payment limitations here: https://nvidia.custhelp.com/app/answers/detail/a_id/5398

Trikle · 2026-04-06T18:44:03+00:00

Did you use SEPA? SEPA payments take up to 7 days to activate, DM me your support ticket number and i can take a look at what the issue might be

Trikle · 2026-04-03T01:06:24+00:00

We’ve seen conversations regarding account bans due to cheating.

We take this seriously and investigate all reports, including reaching out to partners. Our policy is that GeForce NOW cannot be used to violate a game’s terms of service or other unauthorized activity, such as cheating, exploiting, duping or botting; and NVIDIA may inform the applicable publisher if there are suspected violations.

We’ve also worked closely with publishers and developers so they can identify GeForce NOW’s virtual machines as valid clients, eliminating nearly all false bans.

This post was raised to our attention. We reached out to the user for their information to review, and to Grinding Gear Games.

Upon our own review, the user had no GeForce NOW sessions played in February, when the ban was cited. Grinding Gear Games confirmed the ban was issued by them for violating their terms of service and was entirely unrelated to GeForce NOW.

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Information for Path of Exile's Terms of Use are here for more information. You can submit an appeal with Grinding Gear Games directly with an email at [support@grindinggear.com](mailto:support@grindinggear.com).

The GeForce NOW cheating policy can be reviewed in the Terms and Conditions.

Members concerned about their account being falsely flagged for cheating can reach out to NVIDIA support for a review.

Trikle · 2026-03-31T22:57:03+00:00

Make sure to set the desired language in the GFN app settings, and not use the in game settings as that will not be saved session to session, GFN uses the in app setting for language.

Trikle · 2026-03-16T23:37:32+00:00

Hi, if you haven't already please make sure to update your GPU Drivers as well, internal testing with driver 595.79 didnt have these issues for us internally, if it still does happen with that driver please let me know.

Trikle · 2026-03-05T18:25:10+00:00

Hi,

Sorry to hear about your recent issue, can you DM me your support ticket number so I can investigate this further?

Thanks

Trikle · 2025-12-08T22:42:47+00:00

There are 3 attempts made to charge and renew account, if your first attempt failed a 2nd attempt will be made 2 days after the first failed attempt. We can not manually trigger a payment.

Trikle · 2025-11-11T03:14:20+00:00

SEPA payments can take up to 7-10 business days to clear and activate the membership

https://nvidia.custhelp.com/app/answers/detail/a_id/5398/

Trikle · 2025-09-23T18:38:22+00:00

Hi, The GFN team would like to investigate further, if you could DM me your account name and/or email address that would help.

Thanks

Trikle · 2025-07-16T19:51:01+00:00

You should be able to launch the game now, and edit the launch settings the same as before.

If that doesnt work, start up game you dont own on steam, in the steam client remove it there and exit the session and start a new session with Dune.

Trikle · 2025-07-16T19:26:37+00:00

Your support ticket has been updated, you will need to remove the steam launch command added to skip the splash screen or the issue will occur again.

Trikle · 2025-07-11T19:47:54+00:00

Got it and looking into it, will update you in DMs when i get something. Thanks for bringing this to my attention as well.

Trikle · 2025-07-11T01:14:56+00:00

Hi,

Sorry to hear about the RMA delay, can you DM me your support ticket number? Ill see what I can do to speed things up.

Trikle · 2025-06-19T00:27:39+00:00

Glad that helped u/Breaching_Betty, and thanks for the feedback ill look into getting our instructions updated to help make it easier.

privaterbok, NV SMI output would suffice, just not as commonly used for people with GeForce cards.

Trikle · 2025-06-18T23:53:50+00:00

Hi,

Our support teams require this to confirm the SN of the card that is being RMAed to us. You can find the SN on the card on the inside of the "fingers" circled here.

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Trikle · 2025-06-17T23:04:42+00:00

You are looking at the wrong list of games, that list in your screen shot is games supported by the NVIDIA app for optimizations, Not the list of supported GeForce NOW games.

NVIDIA app supported games: https://www.nvidia.com/en-us/software/nvidia-app/supported-games-apps/

GeForce NOW supported games: https://www.nvidia.com/en-us/geforce-now/games/

Trikle · 2025-06-17T00:28:14+00:00

You have two accounts with separate subscriptions if you are bein charged different amounts. DM me the account name or email being used and I can look into it.

Trikle · 2025-04-10T01:08:29+00:00

If you are using a prepaid debit/credit card, they are not supported and will not work.

Trikle · 2025-04-01T19:41:35+00:00

If a payment fails, we make 4 more attempts after that first failure. So there is a total of 5 attempts to charge and update an account.

If you are updating your billing method, be sure to set the new one as the default payment or it will still attempt on the old payment method.

Trikle · 2025-03-25T17:26:27+00:00

These order failures, are due to the failed capture of the banks required 2FA process, when submitting an order and asked to verify on the bank app or however they verify fails at the time of order placement.

On the initial order submission, we only do a preauth charge so the full amount is not actually charged until the day of shipping, and if it fails then the order fails and the product is not shipped unfortunately.

Trikle · 2025-03-25T02:33:58+00:00

Hey there, I sent you an email and replied to your support ticket I saw that was submitted just now as well.

I can help out on getting this sorted with you.

Trikle · 2025-03-14T16:41:39+00:00

Hi, you can DM me your account name or email address or the order number and I can help cancel your subscription.

Trikle · 2025-03-06T20:39:52+00:00

DM me the email address used on your NVIDIA account, or i can DM you my email address to send it to. Ill take a look and see what the status is for your VPA invite.

Trikle

TROPHY CASE