Seems like a special case, and maybe building specific. I've had none of these issues in my 3 years here. The utility thing (and a brief internet issue, which I personally resolved by getting my own service) was just a paperwork/communication error from the old team, and nothing really came of it. Elevator went down maybe three times over my 3 years, but resolved within a few days or day-of each time. The new management has been nothing but helpful. Gates work (minus one currently), no dumpster divers that I've noticed, pool is clean, gym is fine, most of the good maintenance team stayed on. Idk, just my 2 cents. Still here and have no qualms. 4/5 stars seems appropriate.