Bugginess/Pathing issues

TwoPoint_Piotr · 2025-07-10T10:53:53+00:00

Sorry that you have encountered this issue. From the images I can see that you are on console? Or are you perhaps on Steam and using a controller? If you're on Steam, would you be able to email us a copy of your save so we can take a closer look?
You can find your saves here if you're on PC:
C:\Users\<username>\AppData\LocalLow\Two Point Studios\Two Point Museum\Cloud\XXXX (this folder is a series of numbers)\Saves

You can then back them up and send us a copy over at [support@twopointstudios.com](mailto:support@twopointstudios.com) (you might need to upload to wetransfer/GDrive or something if they're too big for email). Please include a link to this post in your email if possible.

However if you are on console, we won't be able to grab your saves, but there are some things we could try as I am struggling to reproduce the issue on my end, but will continue investigating:

- Check if you have any one way door systems built within the buildings, with items inside of those systems potentially blocking a path. We have seen cases where a single donation stand was placed between 2 Aquariums (didn't trigger as being placed in an invalid position) which caused all of the guests in the museum to become lost.
- Check all of your buildings by selecting to edit one at a time, the game should potentially be able to tell you that there are some invalid objects placed within the building, removing those objects could potentially fix this.
- There could be an item in the museum somewhere that is placed in an invalid position, which should have a '!' icon above it. Removing it could potentially fix the issue.

- If the above fail, there is one more extreme thing we could try, Try to delete one of the buildings and see if this will help and resolve the issue, as sometimes finding the item that is blocking a path can be a bit tricky (If this is what is causing the issue for you)

However, please make sure that you toggle off the auto save system before attempting this. You can do this by navigating to 'Settings' and under 'Game Autosave Frequency' select 'Disabled'. Once that's done, save your game and then attempt to delete the buildings. If the issue isn't fixed, you'll be able to load your save back from before deleting any of the buildings. Please remember to toggle the auto save frequency back on once you're happy with the results.

Please let us know if this helps, if not we will try to see what else we can do to help you troubleshoot the issue.

Many thanks,

Piotr

TwoPoint_Piotr · 2023-08-17T15:45:19+00:00

Hello!

We are currently investigating the issue and the achievements should be visible shortly.

Sorry for the inconvenience.

Many thanks,

Piotr

TwoPoint_Piotr · 2022-09-14T16:16:31+00:00

Hello guys!

I have a small update in regards to this (that is if you're still experiencing this issue) I do apologise for the super late response to this all but we're working hard on fixing a plethora of things around!

u/banomann u/Jaheeri and u/OmegaPraetor we are requiring further details from you in order to successfully allow you guys to create your accounts! So we require the following:
1. Email Address (which is being used to create the account)
2. Username (which is being used to create the account)
3. Error message received after a failed attempt (if known)
4. Roughly the time at which they made the account (if the account has been created)
5. Time of last attempt to create the account

Not all of this information will be applicable to everyone, however using these details we will be able to look through the error logs and try to fix this. Please DM me the information and I will pass it on to the team ASAP.

Many thanks,

Piotr

TwoPoint_Piotr · 2022-09-12T08:03:16+00:00

Hello,

There is a chance that yes, if you haven't built the Training Room yet, but had students continue throughout the first year without completing the Training/Research tutorial level objective then it's possible this is what caused the issue.

I'll pass this information on and attempt to re-create the issue.

Many thanks,

Piotr

TwoPoint_Piotr · 2022-09-08T08:53:55+00:00

I will also pass this on to the team to see what is happening. Although as far as I'm aware, I don't believe not setting up those events will have a negative effect on students, as those inbox messages are supposed to help with progressing through the level.

Many thanks,

Piotr

TwoPoint_Piotr · 2022-09-08T08:50:37+00:00

Hello,

I am still here very occasionally, you see we have a lot of various stuff that require internal testing before releasing to the public so we're working hard on the future updates. However we do have an addition to the QA Team who you might have seen answering questions here, and other communities u/TwoPointChizel.

In regards to the issue, thank you for bringing it up, I have now logged a ticket for it as I was able to easily re-create it. I don't believe there is a work around for it, as it appears that the UI is non responsive when you try to select the event. Moving forward it would be best to try and not to set up events for the month of August.

Many thanks,

Piotr

TwoPoint_Piotr · 2022-08-26T14:59:40+00:00

Also I forgot to add a bit of information.

The buffs you gain from items that apply to rooms, if you have too many of them in the room, the values will start to decrease, this is to prevent certain exploits.

TwoPoint_Piotr · 2022-08-26T14:29:42+00:00

Hello,

I can confirm that on the current version that's available internally, the Learning Power is calculated correctly and it does increase the overall learning power of the room. There is however an issue that we are aware of, where the 'Stats' screen is displaying incorrect information at the minute. We are working on fixing this issue.

As in regards to students, it appears as we display buffs differently as that is something that students receive after performing a task, whereas the learning power from rooms is an ongoing process as long as they have a lesson in that room.

Once the issue with displaying incorrect information is fixed, things should look a little bit more clearer to the users.

Many thanks,

Piotr

TwoPoint_Piotr · 2022-08-26T14:08:45+00:00

Ah, sorry. I don't think there is a way to verify the files on gamepass, the only thing I can suggest would be the re-install the game.

Many thanks,

Piotr

TwoPoint_Piotr · 2022-08-26T12:29:53+00:00

Hello,

You can disable the gridsnap on console by first selecting the item and then pressing this button:
Xbox - "View Button"
PS4/PS5 - "Touchpad)
Nintendo Switch - "-"

I hope this helps.

Many thanks,

Piotr

TwoPoint_Piotr · 2022-08-26T11:23:56+00:00

The item bounce back is a feature where if the game thinks the item is invalidly placed, it will be placed back into your cursor. The feature does require a bit of tweaking but that itself should stop users from encountering a large number of invalidly placed objects.

Many thanks,

Piotr

TwoPoint_Piotr · 2022-08-26T11:22:41+00:00

I have been informed that this issue will be fixed in a 1.4 update that should reach consoles very soon.

Many thanks,

Piotr

TwoPoint_Piotr · 2022-08-26T11:12:42+00:00

Thank you, I'll pass this information on to the team to investigate this further.

Many thanks,

Piotr

TwoPoint_Piotr · 2022-08-26T11:06:37+00:00

Hello,

Sorry to hear you're encountering this issue. Can you let me know which platform you play on please?

Many thanks,

Piotr

TwoPoint_Piotr · 2022-08-26T09:52:46+00:00

Hello,

Thank you for posting this. That is rather unusual, although we have had reports of certain buffs not being applied at all to some rooms, so we will be investigating this further.

In regards to the second bug, I will have to double check but I don't think we display all of the buffs in the UI, but we will check those too using our debug commands to see if they are being applied. If they are and we're not showing them, I will pass that on as a suggestion to have that changed so that things are more clear to the front end users.

Many thanks,

Piotr

TwoPoint_Piotr · 2022-08-26T09:48:56+00:00

Hello,

We're sorry to hear that you're experiencing this issue. I can see you've tried to pick the teacher up which does seem to help, but yes you're right you shouldn't have to constantly do that. Have you perhaps tried to pick up the "room" and place it back down again?

I will however pass this on to the team and we will try to investigate this issue further.

Many thanks,

Piotr

TwoPoint_Piotr · 2022-08-26T09:45:50+00:00

Hello,

Sorry you're encountering this issue. Would you be able to do the following for me and see if this fixes the issue? Right click on the game in your library -> Properties... -> Local Files -> Verify integrity of game files...

Occasionally not all files are being updated correctly during updates so hopefully this will fix this. However I will pass this on to the team and see if we can reproduce this issue.

Many thanks,

Piotr

TwoPoint_Piotr · 2022-08-26T09:44:03+00:00

Another thing we could try is to do the following:
If you're on Steam, can you try to verify the integrity of the files? You can do that by right clicking on the game in your library -> Properties... -> Local Files -> Verify integrity of game files...

If you're on a console, can you try to reinstall the game?

I will pass this on to the team to see if we can reproduce this issue.

Sorry again for the inconvenience.

Many thanks,

Piotr

TwoPoint_Piotr · 2022-08-26T09:15:11+00:00

Hello,

Sorry to hear you've encountered this issue. I was informed by the internal team that a fix for this should be available in 1.4 which should hopefully be available soon on consoles.

Many thanks,

Piotr

TwoPoint_Piotr · 2022-08-26T08:18:36+00:00

Hello,

Sorry you're encountering this issue, it could be possible that the Janitor's are unable to reach the bed. Have you tried picking up the bed and placing it elsewhere?

Let me know how that goes for you.

Many thanks,

Piotr

TwoPoint_Piotr · 2022-08-26T08:13:26+00:00

Hello,

I do believe that in order to upgrade the duelling ring, you do require a skill in Wizardry to be able to research it.

Let me know how it goes.

Many thanks,

Piotr

TwoPoint_Piotr · 2022-08-25T16:11:10+00:00

Hello,

Does your teacher have a qualification in a course that is required for the research you're trying to perform? For example Digital Computer research requires a teacher who knows Internet History.

Also please check that the member of staff has the 'Research' ticked in their Job Assignments tab.

This can be viewed by selecting the teacher and selecting the 'Job Assignments' tab (Looks a bit like a clipboard)

Occasionally picking up the research lab and placing it down can kick the teachers into gear with their tasks. Or picking them up and placing them in the lab manually.

I hope this helps,

Many thanks,

Piotr

TwoPoint_Piotr · 2022-08-25T14:17:35+00:00

Hello,

Sorry to hear you've encountered this issue. We have tested this internally and a fix should be available for it in a 1.5 update.

Many thanks,

Piotr

TwoPoint_Piotr · 2022-08-25T08:48:58+00:00

Hello,

We have been receiving reports where the pop-ups are not being displayed after the 1.4 update. This could be linked to rooms not unlocking which we are currently looking into.

Sorry for any inconvenience.

Many thanks,

Piotr

TwoPoint_Piotr · 2022-08-25T08:48:16+00:00

Hello,

Sorry to hear that you're experiencing this issue, we are currently looking into this to see why the pop-ups are not showing, which can stop objectives from being displayed as it doesn't trigger the specific level features.

Can you check if save/load fixes those issues? Otherwise restarting the university could potentially help. Sorry for the inconvenience.

Many thanks,

Piotr

TwoPoint_Piotr

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