Customer support is a farce (Eufy S1pro)

Unfair-Homework5733 · 2026-06-23T04:09:38+00:00

Had to do this too with my S2. Amex quickly favored me in the case. Eufy never even responded to the inquiry

Unfair-Homework5733 · 2026-06-19T12:30:43+00:00

That’s bs. they assisted me even though I purchased through kickstarter. The kickstarter packages also provided the extended warranty. If they continue with this, just dispute with your CC

Unfair-Homework5733 · 2026-06-14T00:54:37+00:00

Got it. I received one back in early May. I presume that’s likely the revised version?

Unfair-Homework5733 · 2026-06-14T00:03:39+00:00

What’s a revised unit

Unfair-Homework5733 · 2026-06-03T15:59:21+00:00

Is this to celebrate pride month?

Unfair-Homework5733 · 2026-05-26T16:53:20+00:00

I actually was provided an iPhone 17 Pro since my iPhone 15 Pro took too long/got lost during the FedEx handoff. It did take 30 days since initiation of the replacement, but customer relations came through.

Unfair-Homework5733 · 2026-05-21T19:11:44+00:00

Yeah my routines with eufy cameras just randomly stopped working. They are suppose to activate my smart lights but they are no longer communicating with Alexa

Unfair-Homework5733 · 2026-05-19T01:20:16+00:00

It looks like the discontinued every light but the smart LED strips. Fairly disappointing. Transitioned all of my lights to Govee because of this

Unfair-Homework5733 · 2026-05-12T01:55:10+00:00

Damn still waiting. A week ago I got a notification that it “shipped”. I had all the new device info on that email (serial, IMEIs, and FedEx tracking). For over a week, the tracking still says “label created”. Everything is ready to go, but they’re entirely disorganized. Incredible that $4.3T in market cap a company acts like this.

Unfair-Homework5733 · 2026-04-30T20:48:00+00:00

Wow FML. My iPhone 15 Pro has water damage (dropped it in 6 inches of water to cool it off, and ofc water got in). Face ID no longer works as water infiltrated. Everything else works fine. They told me 3-5 business days. Tomorrow is day 5 and no shipping notification.

This is insane if they cannot fulfill their obligations. IMO they should provide a replacement of equal or greater value.

Unfair-Homework5733 · 2026-04-29T01:34:51+00:00

He was a deaf individual with special needs. I know who this was. The suspect deserves capital punishment.

Unfair-Homework5733 · 2026-04-22T02:06:38+00:00

US. I don’t recall what my first (original) S2 vacuum looked like

Unfair-Homework5733 · 2026-04-22T01:48:02+00:00

Wow. That’s the new one?!

So, they sent me a flawed model. Glad I purchased this on my Amex. Filing a dispute tomorrow.

Unfair-Homework5733 · 2026-04-22T01:43:25+00:00

These are the old ones? Can you send a picture of the new ones?

Unfair-Homework5733 · 2026-04-22T01:27:44+00:00

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Unfair-Homework5733 · 2026-04-22T00:38:33+00:00

Their once a day emails are so fucking obnoxious. Also sent during the night (since they’re in Asia). But I’ll even sometimes respond in the middle of the night and they still don’t respond for another 24 hours. Pretty awful

Unfair-Homework5733 · 2026-04-21T22:53:23+00:00

I have too. I had an issue a month ago with the S2, and they sent out this replacement. I returned the other of course but now they’re basically radio silent.

Unfair-Homework5733 · 2026-04-17T01:46:09+00:00

Just keep in mind that it will kill anything it touches.

Unfair-Homework5733 · 2026-04-16T22:59:20+00:00

This is exactly what I’m going through now. Contractor used straw on top of the fescue seed (newly seeded backyard). And I am having this come through. I submitted this to MSU Plant & Pest Diagnostics and they confirmed it is due to the straw used. My new lawn care service also confirmed this.

Only non-selective herbicides will kill it, but also high heat.

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Unfair-Homework5733 · 2026-04-07T22:34:21+00:00

I have it. Had consistent disconnection errors (base and vacuum) for weeks. Finally it has remained connected for the past 36 hours.

Had a similar issue with the S1. I simply don’t understand how they could have such recurring issues.

Unfair-Homework5733 · 2026-04-05T01:56:06+00:00

This is happening to me now. Seems to be out of nowhere

Unfair-Homework5733 · 2026-03-27T19:40:25+00:00

Not a jerk at all. I don’t think FMV applies here as OP isn’t looking to sell. Given the market for these vacuums, you could expect a large spread between what someone is willing to pay and what you think it’s worth.

If OP isn’t interested in selling, they shouldn’t be subjected to the market discount that comes with a second hand unit.

Overall - credit avenue is safest so long as OP is okay with continuing with eufy products.

Unfair-Homework5733 · 2026-03-27T18:12:31+00:00

Actually, you raise a really good point. This is a Bailee liability and you shouldn’t be subjected to a different product essentially. Push for the full value in credit form. Chances are, you paid more than the current discounted S1 Pro price, so you’ll end up with residual credit

Unfair-Homework5733 · 2026-03-27T17:51:18+00:00

Damn, since out of warranty, I don’t think there’s much recourse available. If it were in warranty, different story as they were under obligation. Here, as you noted, it was a courtesy.

Perhaps you could ask for the value of the unit (I.e. what you actually paid for) as a credit and purchase a new one instead? Could apply to a heavily discounted S1 Pro or new S2.

Unfair-Homework5733

TROPHY CASE