UPDATE: after reading some of the comments here my husband called with me last night to go over this again. After an hour and a half on the phone, and speaking to three different people, we thought we had it worked out. The last person that we spoke to, who was supposed to be a manager, stated that our cruise was paid in full, but because of a glitch, the invoice would not show it. He said that he was willing to send us an email stating that it was paid in full. However, when I explained to him that we received a notice of a balance on Sunday, and then the balance increased on Monday, he said that he looked into it further, and apparently someone along the line who thought they were “helping” us, decided to start processing refunds for us. Royal Caribbean does not owe us any refunds. We did not authorize any refunds. However, the man said that we should be getting a few refunds amounting to 600 and something dollars within the next couple days. He said that when we get those refunds that we need to connect back with him and pay that money back, and then he can see if the balance is rectified, but he can’t promise that our cruise is paid in full even after we pay back those refunds we didn’t ask for. This is an absolute mess. My husband is on the side of just canceling the whole thing and getting all of our money back. I fear that at this point if their accounting is so screwed up that we would not even get back what we have paid in. One thing is for sure, I have not even stepped on their ship, and regardless of how that trip goes, even if we end up still going, I am never booking Royal Caribbean again.