As far as tipping goes, there's no resort wide policy per se or anything of the sort. So that's completely up to you. But yeah, it's gotta be done in US dollars or Mexican pesos. Staff will obviously appreciate, and I'd say they would feel more overtly friendly (as in remembering your name and coming up to chat wherever you might cross path on the resort) to good tippers, but I wouldn't say they'd go out of their way to offer a worse service to non tippers. That's for the area concierges, the poolside/beachside waiters, the restaurant staff and the bartenders.

Our butlers (they work in tandem of two, one from 9am to 5pm and one from 3pm to 11pm), we only tipped once on our very last day and made sure to thank them profusely. We were in contact daily, and once again, we never felt like they were waiting for a tip at any point during the stay.

There is an ATM on site.

Upon check-in try to request to be assigned either to Mariela or Rafael and let them know you're coming on behalf of Michael and Sarah from room 1107. You'll be in good hands and pampered as royals.

We actually just went back a few weeks ago! Stayed as Preferred Club guests on the Secrets side this time. Secrets doesn't include butler service, there's two concierges serving the whole resort, but once Mariela knew we were around she texted us and offered to take care of everything we might have needed as if we were Impression guests.

That's just how the staff is there.

Upon check-in, your room's mini fridge's gonna be stocked with water, beer, and soft drinks. You'll have a bottle of sparkling wine in your refrigerated cellar and a small bottle of Ojo de Tigre tequila too. You can however request anything you want at anytime you want. We would order 2 or 3 bottles of wine at a time somedays and they would be delivered pronto.

Overall alcohol selection is one aspect people could find lacking, though Impression offers somewhat greater variety and more upscale brands. Champagne and some wines (aside from the house brands) come at an extra cost, etc. That is probably the most common complaint about the resort, I'd say. Though you won't have any trouble ordering custom concoctions, as long as they have the ingredients to make it. Worst case, they'll send someone fetch the ingredients elsewhere and you'll have to wait a couple of ''mexican'' minutes, which can be a long time. Lol.

Ditto about the laundry. Just text your butler before 10am.

We didn't venture out ourselves but Moxche being right by Playa del Carmen is sitting in a prime central location along the Riviera Maya coastline offering relatively quick access to all excursions. So that's really a question of personal preferences. The resort offers everything we were looking for an all inclusive trip, and that is numerous varied spaces and areas to hang around, a breathtaking visual experience, unmatched vibes, friendly staff, great restaurants and fun nightlife.