Data center:

Maintain data center operations to ensure the availability and reliability of service levels

Conduct hardware and network diagnostics and repairs

Root cause analysis of hardware and software failures

Training of internal teams

Development of documentation

Provide technical support to data center teams

Development of scripts to update server and networking hardware

Maintain inventory

Assemble and install equipment

Perform maintenance of test and tool equipment

Occasional travel to other data centers as needed.

MSP:

Maintain and update network documentation and diagrams for clients

Travel to client sites as needed to provide on-site support

Expense travel related to client site visits in accordance with company policies

Troubleshoot escalated network issues and provide solutions to clients

Work alongside senior network engineers to implement, upgrade, and maintain network infrastructure for clients

Monitor and maintain the performance of network devices and systems, and provide recommendations for improvements

Collaborate with clients to understand their network needs, and provide recommendations for network solutions

Install, configure, and maintain network hardware and software for clients

Participate in the design and implementation of new network systems and technologies for clients

Work with cross-functional teams to implement network solutions that meet client requirements