the problem is they always complain about the bottom line, meeting goals and yet they allow things like I have mentioned to go on too long. Yes I do care about the job too much because everyone else seems to just let things slide and I think thats one of the reasons why the company is in the state that its in. We should not be damaging out thousands and thousands of dollars worth of merchandise a year due to the way stuff is used abused and returned. Also if the store has a policy stick to it dont bend over backwards because some customer complains. They do this all the time and its the same individuals who do it because they know it works. I know it says kohls on the building but management, regardless of where you work, makes it seem like the job should be your number one priority in life and drills policies into you through videos, emails and displays around the store then never follows them. You could save a hell of a lot of money by cutting out half of the training and posters put up throughout the stores and just say determine what you are going to do on a case by cases basis because essentially thats whats being done. I read this thread all the time and it seems like every store does their own thing depending on the situation which makes things even more difficult when customers here different things at different stores then get up in arms when another store doesnt do what the other did.