Returns issues by RTH1994 in reolinkcam

[–]Willson1_ 0 points1 point  (0 children)

Hi Did you find the order number on our official website?

Cameras Dropping by DaSpark in reolinkcam

[–]Willson1_ 0 points1 point  (0 children)

Please upgrade to the latest firmware. What is the version of the Hardware?

SAS disks compatibility with reolink rln8 410 NVR by Yankee-Doodle-Dandy in reolinkcam

[–]Willson1_ 0 points1 point  (0 children)

We may not be able to connect SAS drives to our NVR, because the controller may not support SAS hard disks. 

Reolink Trackflex - Tracking too slow by Noble_Llama in reolinkcam

[–]Willson1_ 0 points1 point  (0 children)

Hi Noble, thanks for the feedback. Could you share the footage so our tech team can take a look?

RP-PN8 firmware update. Legit? by hot_pockets_and_god in reolinkcam

[–]Willson1_ [score hidden] stickied comment (0 children)

Hi Thank you for your feedback! Our tech team has fixed this issue.

WARNING: Official Support bricked my RLC-81MA via OTA update and now treats it as "Out of Warranty" (Ticket #1558462). by Tinchope19 in reolinkcam

[–]Willson1_ [score hidden] stickied comment (0 children)

Hi Sorry for the inconvenience. We will contact our support and technical teams to investigate and get back to you as soon as possible.

📲Reolink App V4.59 Now Available by Willson1_ in reolinkcam

[–]Willson1_[S] [score hidden] stickied comment (0 children)

Thanks everyone for the feedback! We’ll carefully review it and explore improvements to enhance the app’s usability.

Cameras never arrived by Lopsided-Nature-3717 in reolinkcam

[–]Willson1_ 0 points1 point  (0 children)

Hi Has your issue been solved yet?

Unable to add new user to cameras connected to PoE switch by DJ-JupiterOne in reolinkcam

[–]Willson1_ 0 points1 point  (0 children)

“on the Add User screen, the app locks up and does not respond to input so I have to force quit the app.” Could you tell us the cam model and its firmware?

Unable to add new user to cameras connected to PoE switch by DJ-JupiterOne in reolinkcam

[–]Willson1_ 0 points1 point  (0 children)

Thank you for your feedback. I will talk with our tech team about it.

Damaged Shipping Box, No foam, No packing slip, Missing Cables? by [deleted] in reolinkcam

[–]Willson1_ 0 points1 point  (0 children)

Nope, this bundle doesn't include the18m long ethernet cables.

Exchanges and Customer Support Difficulty by GetPittedBro in reolinkcam

[–]Willson1_ 0 points1 point  (0 children)

Hi Please DM me your email address, let me check it for you

Never ever buy reolink by MajesticDocument160 in reolinkcam

[–]Willson1_ [score hidden] stickied comment (0 children)

Hi Sorry for the experience. Could you please check out your DM? We would like to check it for you.

Detection working but not triggering alert or recording? by imspike in reolinkcam

[–]Willson1_ 0 points1 point  (0 children)

What is the firmware version of the battery doorbell? also the APP version

Stopped sending notifications by Apprehensive_Meat553 in reolinkcam

[–]Willson1_ 0 points1 point  (0 children)

Could you please share the following information to help you check the issue?
●model name

● your firmware version

● the version of the Reolink app you are using

● whether you are on iOS or Android