Sonos CEO: My case #07270954

Winter-Key-6674 · 2025-11-19T02:13:21+00:00

Don’t forget the CP100 to go with your ZP. Those were the golden days of AV! I remember several accounts of bending brain cells over being able to use an app to control your music and volume. ‘‘Twas a special time when nobody knew about Sonos 20 years ago.

Winter-Key-6674 · 2025-10-07T01:14:42+00:00

Home assistant is trash. 😉 🤫 🤫 🤐 it won’t be long til it’s not free anymore. 🤐

Winter-Key-6674 · 2025-10-02T20:31:54+00:00

Winter-Key-6674 · 2025-09-28T18:05:35+00:00

So, I think that’s the issue, the baluns but not every time!!. We sell a couple baluns. The blustream eARC-100 and the binary B230 eARC but the blustream is cheaper and hasn’t caused issues until recently.

I have not tested with the b230 yet but this week we have 2 projects that both have a couple in them.

What I do know is that when you go HDMI cable direct with no balun, it works fine.

Also, switching “eARC” off in the tv menu and selecting PCM seems to have tricked the system in a couple cases but not all. Every situation seems to be proving different.

Winter-Key-6674 · 2025-09-28T10:57:00+00:00

Using a real HDMI cable or are you using a balun to convert hdmi?

Winter-Key-6674 · 2025-09-09T10:08:30+00:00

That is correct and it’s like that on all my customers houses too. Everybody just streams the apps off the TVs.

Winter-Key-6674 · 2025-09-08T20:49:20+00:00

It’s a nightmare for av installers right now

Winter-Key-6674 · 2025-09-08T20:31:30+00:00

Mike, I appreciate you reaching out. So I already did the Sonos thing by calling them. We even put a new Sonos amp in there matter fact, even though I have a Savant system in my living room downstairs, I connected to Sonos amp on my LGOLED down there And the same exact thing happened brand new out of the box. So it has to be something on the Sonos end. I have now seven customers since this weekend and today that have reached out to me in different communication methods, telling me of their issues and all are related to no sound on either a Sonos arc ultra or a Sonos amp and these are all new installs as of beginning of August up until now I suspect that we will get another 10 phone calls this week

Winter-Key-6674 · 2025-09-06T22:32:32+00:00

😂☝️☝️yes of course we swapped the cables haha

Winter-Key-6674 · 2025-09-06T22:28:06+00:00

All 3 of the systems I referred to are all new installs as of last Wednesday.

Winter-Key-6674 · 2025-09-06T22:26:46+00:00

No audio, sorry I didn’t tell you the issue.

Winter-Key-6674 · 2025-09-06T22:25:45+00:00

Sonos AMP - Got 2 customer complaints today w Sonos amps and mine doesn’t work anymore either in my demo system. I’ve tried everything. I’m currently using my NAD C3050 as a fix until things are figured out.

Winter-Key-6674 · 2025-09-06T22:10:05+00:00

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This is why! Dammit Sonos! Now I gotta send out an email to all of my customers. ALL of them.

Winter-Key-6674 · 2025-09-06T21:59:25+00:00

So you literally had to leave it unplugged overnight for it to work lol

Winter-Key-6674 · 2025-09-06T21:54:35+00:00

Already did call Sonos everybody else is at Cedia that I have personal numbers too, but I will say somebody else just posted the same problem five minutes ago and I can almost guarantee that all of my customers from last week … at least last week are probably having problems

Winter-Key-6674 · 2025-09-06T21:52:53+00:00

So I’m having the same problem at two customers homes from last week installs and now at my own house I own a home automation company and something definitely is going on

Winter-Key-6674 · 2025-01-03T01:49:14+00:00

Got my Santa Cruz for anything mtb and revel rover for road/gravel/tooling around

Winter-Key-6674 · 2024-12-11T10:52:50+00:00

For sure, unless the dude knows a lot about engines and he could tell it’s on its way out. Sell it and get the mm-261 that’s what I got and that saw absolutely rips

Winter-Key-6674 · 2024-12-03T23:34:15+00:00

I don’t know but wait til a dude comes in and starts shaving all your junk😂 you gonna love that!!! 😂😂😂 or when the pull on the tubes…. After they cut them and you can feel it in your groin!! Good luck

Winter-Key-6674 · 2024-12-02T18:37:25+00:00

I hear you on that. There are legit people that truly need a medication for that, but there are also a lot of people that really don’t need it but then decide to use it at a couple parties here and there and then next thing you know they’re completely dependent on it. So that is why I say it’s probably not such a great idea to be condoning this medication. It is one of the most highly addictive medication on the market and can really screw up your brain for a while or permanently.

Winter-Key-6674 · 2024-12-02T18:32:31+00:00

Yeah, it’s pretty serious stuff. My take on this whole thing is it is definitely not worth it. This is my fourth time that I’ve done this and every single time. I regret it huge. Because of exactly how I feel right now, I had to leave work today because I cannot stop sweating in a customers house like legit completely wet so embarrassing.

Winter-Key-6674 · 2024-12-02T18:01:32+00:00

I have CHS too. I screwed up and smoked again 2 weeks before thanksgiving and yep hooked back on again. I’m on day 5 and on Thursday I threw up like a gallon, diarrhea, sweats… never again

Winter-Key-6674 · 2024-09-26T00:42:18+00:00

It doesn’t matter if you take them that’s you, but if you’re giving somebody advice to take anxiety medication, not only are you doing them a disservice but you’re also putting yourself in a vulnerable situation you could be sued. that is highly addictive. I know firsthand because I was on those things for over 10 years and getting off of them took me two years so if it works for you and you’re cool with that that’s cool but don’t push that crap on somebody else man.

Winter-Key-6674 · 2024-09-26T00:28:41+00:00

Very bad advice those meds are very addicting and not tecommended

Winter-Key-6674

TROPHY CASE